Well-Being Center Program Specialist

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The purpose of this position is to coordinate clinical programming and supportive services at the OhioHealth Well-Being Center including the Employee Assistance Program (EAP), Mindfulness Program, Provider Well-Being, Well-Being Connection and Critical Incident Response. Primary responsibilities include compassionate communication with associates, providers and leaders impacted by critical incidents and dispatching critical incident responders for appropriate interventions and support. Consultant facilitates scheduling of well-being presentations, team consultations, group interventions, mindfulness courses, and Well-Being Center clinician care site presence. Works collaboratively and as a liaison with Well-Being Sr. Consultants and others supporting well-being initiatives at care sites.

Responsibilities And Duties:

Critical Incident Response (65%)
Prioritizes and coordinates response to all critical incidents reported through the Well-Being Center from across the OhioHealth system.
Provides compassionate and discreet communication with associates, providers and leaders impacted via email and phone, and identifies immediate and on-going needs.
Dispatches peer supporters, emotional support providers, clinicians/providers, and chaplains as part of immediate critical incident response.
Establishes communication and coordination with care site leaders to schedule appropriate interventions and support with impacted teams, associates, and providers.

Clinical Programming and Collaboration (25%)
Consultant facilitates response to requests and scheduling of well-being presentations, team consultations, group support and interventions, mindfulness courses, and Well-Being Center clinician presence at care sites.
Works collaboratively as a liaison with Well-Being Sr. Consultants and leaders in support of well-being initiatives at care sites.

Development and Process Improvement (10%)
Develops and maintains knowledge of critical incident response processes and protocols, as well as crisis intervention skills.
Actively contributes to ongoing process improvement of system-wide critical incident response and Well-Being Center programming including distribution and collection of feedback from leaders using services.
Cultivates effective communication to support working relationships and build trust in well-being services at care sites.

The major duties, responsibilities and listed above are not intended to be all-inclusive of the duties and responsibilities to be performed by associate in this job.

Minimum Qualifications:

Bachelor's Degree

Additional Job Description:

• Degree or clinical degree or equivalent experience.
• 1-2 years program or project coordination, data tracking and analysis.
• Ability to work effectively with a wide variety of people.

SPECIALIZED KNOWLEDGE

• Training and experience in crisis intervention, critical incident response, or other related experience.

DESIRED ATTRIBUTES

• Knowledge of EAPro360, Visio, Adobe Professional.
• Three to five years of program or project coordination, data tracking and analysis, crisis intervention, critical incident response or other related experience.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Well-Being Center

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