Director, People - Support Services

What will be your daily pursuit?

 

The Director of People will serve as a strategic and operational leader to our Support Services teams (IT, Finance, Revenue, Development, and People). Acting as a utility player within the People team, this role will oscillate between being a trusted and strategic partner to senior leaders and a hands-on advisor managing day-to-day people needs. 

 

We are seeking a seasoned leader who thrives in both strategic and tactical work, demonstrates strong business acumen, and is passionate about building cohesive people practices that drive scale and organizational success. 

 

Preference will be given to candidates who are bilingual English/Spanish and/or have prior experience with Workday® HCM

 

What will you do in this job?

Strategic Partnership 

• Serve as a trusted advisor to leaders across support services functions, providing strategic HR guidance aligned with business priorities and enterprise goals. 

• Partner with executives to develop workforce strategies that drive performance, engagement, and retention. 

• Contribute to organizational design, talent planning, and leadership development initiatives across supported functions. 

• Analyze trends and metrics to develop proactive People solutions that address key organizational challenges. 

Operational & Employee Relations Support 

• Provide hands-on People support for day-to-day employee relations, performance management, and organizational change initiatives. 

• Guide leaders through sensitive matters including coaching, conflict resolution, and policy interpretation. 

• Ensure consistent and equitable application of People policies and practices across teams. 

Enterprise People Leadership 

• Partner with the People leadership team to design, deliver, and execute enterprise-wide programs and initiatives, including those related to performance management, compensation, benefits, and culture. 

• Lead the development, implementation, and continuous improvement of People policies and procedures to ensure compliance, clarity, and alignment with enterprise growth and scale.
• Champion organizational values and contribute to building a positive, high-performing workplace culture. 

 

 

#LI-KO1 

 

What skills and experience do you need for this job?

Skills & Abilities:

• Demonstrated success in balancing strategic partnership with hands-on execution, with the ability to articulate tangible successes.
• Strong knowledge of HR best practices, employment law, and policy development.
• Self-starter with extreme comfort operating with minimal direction and in a fast-paced environment.
• Exceptional interpersonal, communication, and consultative skills, with the ability to influence and build relationships at all levels

 

Ideal Experience:

• 7+ years of progressive HR experience, including at least 3 in a business partner role supporting corporate functions 

• Hands-on experience and ownership rolling out new policies and procedures, from development to implementation and adoption 
• Demonstrated success in balancing strategic partnership with hands-on execution, with the ability to articulate tangible successes. 
• Strong knowledge of HR best practices, employment law, and policy development.
• Self-starter with extreme comfort operating with minimal direction and in a fast-paced environment. 
• Exceptional interpersonal, communication, and consultative skills, with the ability to influence and build relationships at all levels.

 

Education:

• Bachelor's degree in Human Resources, Business Administration or related field (Master's Degree or HR certification preferred. An equivalent combination of skills, qualifications and experience may be considered).

What will your work environment be like?

This position will work closely with leaders and team members across departments, balancing strategic initiatives with day-to-day business partner responsibilities. This is an in-office position with a 3/2 hybrid schedule, requiring a minimum of three days per week in the office, with the option to work remotely on Mondays and Fridays. The culture emphasizes partnership, accountability, and continuous improvement, fostering collaboration and innovation across the organization. 

About Us: 

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.