Medical Information Team Lead (PharmD)

Inizio Engage has a long-standing partnership with Amgen, a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. 

Support the supervision of the call center staff to ensure prompt and accurate response to customer contacts via all communication channels. 

This is your opportunity to join Inizio Engage and represent a top biotechnology company! 

Why You’ll Love Working Here 

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially: 

• Competitive pay that recognizes your experience, expertise, and impact 

• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave 

• Company-paid holidays so you can rest, recharge, and focus on what matters most 

• Recognition programs, contests, and awards that celebrate your contributions 

• Continuous growth opportunities through learning, leadership development, and career advancement support 

• A collaborative culture where your ideas are valued and your work makes a difference 

We’re also proud to be recognized for creating an exceptional employee experience: 

• Best Place to Work in BioPharma — 2022, 2023, 2025 

• Certified Great Place to Work® — 2021, 2023, 2025, 2026 

Learn more: https://www.greatplacetowork.com/certified-company/7003732 

What will you be doing? 

• Provide intermediary service between Client Account Manager or designee and Call Center Communicators. 

• Support Vice President, Director, Supervisor, and Client Account Manager or designee in all project business initiatives and objectives. 

• Update training materials and conduct trainings as directed by Call Center Supervisor. 

• Investigate inquiries and complaints and handle escalations for program. 

• Inform Supervisor and Client Account Management Team of all system failures/slow-downs. 

• Assist with call monitoring; provide timely feedback to Call Center Communicators. 

• Be innovative, using creativity, imagination