Senior Director of Business Development Solutions

Overview

Salary: $146,635 - $257,630The Senior Director of Solutions is responsible for driving strategic growth, thought leadership, and innovative supply chain solutions for key accounts. This role requires a deep understanding of industry trends, a customer-centric approach, and the ability to develop and execute solution strategies that drive long-term partnerships. The Senior Director will lead a team of account managers and logistics solution experts, ensuring best-in-class service and the continuous development of supply chain capabilities.

Responsibilities

Thought Leadership & Industry Expertise:

• Act as a strategic advisor to internal and external stakeholders on emerging trends, market dynamics, and technological advancements in logistics and supply chain management.
• Represent the company at industry conferences, trade shows, and client meetings to establish credibility and influence market discussions.
• Drive innovation by identifying and integrating new supply chain technologies, automation, and sustainability initiatives.
• Develop whitepapers, case studies, and industry reports to showcase company capabilities and thought leadership.
• Participate as a member of the CLG Deal Desk.

Solution Strategy & Development:

• Lead the design and implementation of comprehensive logistics solutions tailored to client needs, ensuring alignment with industry best practices.
• Collaborate with cross-functional teams—including operations, IT, sales, and finance—to create scalable and efficient logistics solutions.
• Analyze client supply chain data to identify areas for optimization, efficiency gains, and cost savings.
• Oversee the development of pricing models, contract negotiations, and solution proposals.

Account Management & Client Relationship Management:

• Develop and maintain strong executive-level relationships with key clients to understand their business objectives, challenges, and growth strategies.
• Serve as the senior point of contact for escalations, ensuring proactive resolution of service issues and continuous improvement initiatives.
• Drive revenue growth by identifying and capitalizing on upsell and cross-sell opportunities within existing accounts.
• Ensure consistent delivery of service excellence through structured business reviews, performance tracking, and client feedback loops.

Team Leadership & Development:

• Lead, mentor, and develop a high-performing team of account managers and logistics solution professionals.
• Foster a culture of innovation, collaboration, and continuous learning within the team.
• Establish clear performance metrics and KPIs to measure team success and drive accountability.
• Work closely with HR to attract, retain, and develop top-tier logistics talent.

Essential Duties:

• Leadership & Team Management: Lead, mentor, and develop a high-performing team of account managers, pricing analysts, solutions engineers, and real estate specialists. Foster a collaborative and results-driven environment.
• Solutions Development: Oversee the design and development of customized, value-added logistics solutions for prospective and existing clients, including warehousing, transportation, value-added services, and technology integration. Focus on creating competitive differentiators and maximizing profitability.
• Pricing Strategy: Develop and implement pricing strategies that are competitive, profitable, and aligned with business objectives. Oversee the pricing process, ensuring accuracy and consistency. Analyze market trends and competitor pricing to inform pricing decisions.
• Account Management: Direct the account management team in building and maintaining strong client relationships. Ensure client satisfaction and retention through proactive communication, problem-solving, and value creation. Identify opportunities for account growth and expansion.
• Real Estate Strategy: Collaborate with the real estate team to identify and secure optimal warehouse and distribution center locations. Evaluate market conditions, negotiate lease terms, and ensure alignment with client requirements and operational needs.
• Business Development Support: Actively participate in the business development process, including lead generation, proposal development, and client presentations. Contribute to the development of the overall business development strategy.
• Financial Performance: Monitor key performance indicators (KPIs) related to revenue, profitability, and client satisfaction. Develop and implement strategies to improve performance and achieve business objectives.
• Market Analysis: Sta