General Manager, Chief Technology Office

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The Technology Strategy Execution & Enablement team is responsible for driving the firm’s technology strategy and execution excellence across the technology organization. This includes designing and executing strategic initiatives to enhance enterprise technology efficiency and innovation, managing the office of the Global CTO, and ensuring seamless collaboration among technology, data, and enterprise transformation teams. The team will also focus on comprehensive reporting and analytics to provide actionable insights that inform decision-making and optimize performance. By aligning technology operations with business objectives, the team will play a key role in fostering a culture of continuous improvement and agility within the technology landscape. 

The Role 

The General Manager (GM) will provide operational leadership and oversight of the performance of the Chief Technology Office by leading business planning, business administration, program management and support for the Chief Technology Officer (CTO).   Acts as a key partner and liaison to other business unit (BU) leaders and works with a broad group of stakeholders within and outside of technology to advance work, lead the execution of key priorities, and ensure information is shared effectively and clearly on behalf of the CTO.  The GM proactively manages financial, communication and other issues as they arise and is responsible for providing support in these areas to other members of the BU lead team.  The GM is also responsible for making decisions related to business management needs and priorities by working closely with the leadership team.  

Responsibilities  

Reporting to the Head of Technology Strategy & Enablement (with matrixed reporting to the CTO), the General Manager is responsible for: 

Chief of Staff 

• Sets agendas for and facilitates CTO lead team meetings, in partnership with the CTO and lead team, to drive execution. 

• Enables creation of efficiency, scalability, and capacity through development of policies, practices, and processes for repeatable work. 

• Ensures effective and efficient use of CTOs time to include prioritization, response management, and organization of email, communications, meetings. 

• Efficient Operating Model: 

• Designs and implements an efficient operating model for the CTO, streamlining processes and workflows to maximize productivity and innovation. 

• Identifies areas for process improvement and drive initiatives to enhance operational efficiency. 

• Resourcing and Talent Management: 

• In partnership with HR, leads programs impacting the recruitment, development, and retention of top technology talent within the CTO. 

• Supports execution of talent activities such as technical training and workforce planning. 

• Build