Tech Services Specialist II (Regional Office Support)

We are seeking a dynamic and experienced Tech Services Specialist II (Regional Office Support) for our Technical Field Engineering team. This role is pivotal in providing on-site technical support and maintenance across our regional offices. The ideal candidate will have a strong technical background, taking a proactive approach to identifying and solving technical issues. 

Help drive our insurance business transformation as we transition from a traditional IT model to a Tech organization with engineering excellence as its mission. 

Job Responsibilities: 

Technical Support and Maintenance: 

• Ensure timely and efficient resolution of technical issues in regional offices, including hardware, software, network, AV and general system problems. 

• Support on-site installations, maintenance, and upgrades of Tech infrastructure and equipment. 

• Proactively monitor and analyze opportunities to improve technical support operations, identifying areas for improvement and supporting the implementation of corrective actions. 

Project Management: 

• Hands on support of technical projects, including office relocations, infrastructure upgrades, and new technology rollouts. 

• Collaborate with other departments and stakeholders to align technical support activities with overall business objectives. 

• Ensure projects are completed on time, within budget, and to the required standards. 

Communication and Collaboration: 

• Act as a liaison between your regional offices and the larger GEICO Tech organization, partnering with Org Change Management team to ensure clear communication and coordination of tech rollouts and changes. 

• Provide regular updates to management on chronic technical issues, project status, and opportunities to improve the associate tech experience. 

Continuous Improvement and Innovation: 

• Stay up to date with the latest technology trends and advancements in field engineering. 

• Identify opportunities for process improvements, automation, and the implementation of new technologies to enhance service delivery and associate experience. 

Basic Qualifications: 

• Bachelor’s degree in Information Technology, Engineering, or a related field or comparable experience. 

• At least 4 years of experience in hands on technical support or a related discipline. 

• At least 4-years experience in IT infrastructure, networking, AV, and/or systems support. 

Preferred Qualifications:  

• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment. 

• Strong communication and interpersonal skills, with the ability to