Global Process Expert – Customer Master Data

About the job 

Our Team 

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.  

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.  

Business Operations is a Global organization of Sanofi providing end to end services to all geographies in Europe, North America, China, JPAC & International regions and covering Global Procurement services, Operations and transition management, Medical activities hub, People services, and Global Finance services. Global Finance services hosts the following service lines O2C, A2R, Financial sanctions compliance.   

Over the past two years, Global Finance Services has doubled in size and increased its scope. 

As one department within Business Operations, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.  

Order To Cash (O2C) service line, one of the pillars of Business Operations Finance servcies, is currently covering the following areas of the Customer Invoice to Cash (Ci2C) process: 

• Credit Management 
• Collections & Account Receivables management 
• Cash Application 
• AR Monthly closing and Reporting 

To build an integrated end-to-end order to cash process under one single organization it will be extending its scope to the following Order to Serve sub-processes: 

• Customer Master Data, Pricing & Commercial conditions 
• Claims & Disputes Management 
• Order Management 

Our function at a glance: 

Our O2C team to handle the following activities:   

• Master data Management  
• Sales orders Management  
• Requests and Disputes Management  
• Credit Risk and Credit Data Management   
• Collections and Customer Contact Management  
• Cash Application and Receivables Management   
• AR related Month-end Closing, Reporting and Non-trade Invoice Management   

These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction.

In the context of such transformation, a Global Process Expert – Customer Master Data role has been created.

Under the management of the Customer master data Global Process Lead, this role is in charge to drive specific topics, projects contributing to Core model enhancements and deployments. This role will be instrumental as well in the continues improvement area improving core model adherence, global initiative allowing better efficiencies and best in class practices.  

In close collaboration with Regional/Local leads, this role provides the support, coaching & facilitation to allow the Regional/Local teams to successfully adopt/adhere consistently to the core processes. In addition, process efficiency should be continuously improved by promoting and sharing best practices and performance mindset.  

Global Process Expert – Customer Master Data acts the core model guardian in the coordination of activities to ensure best and harmonized practices are adopted by all Local /Regional teams. He/She handles smooth change management among Local /Regional teams, identifies risks and discrepancies and develops adequate actions plans to mitigate them, recommends improvements, and monitors till implementation.  

As part of O2S GPO team, Global Process Expert – Customer Master Data and reporting to Global Process lead Customer master data contributes to execute its strategy related to Global projects implementation as well as process simplification and optimization.  

Main responsibilities

Core model 

• Contribute to the Design, development, maintenance, simplification, optimization, and improvement of core model processes in collaboration with regional leads and Customer Master Data Global Process Lead. Processes in Customer Master Data management area include Customer creation and maintenance, Creation and modification of pricing condition and contract agreement, transactional Master Data influencing the order process (transportation group, rounding, …) 
• The Core Model