(USA) Senior Operations Manager

Position Summary...

What you'll do...

Want to channel your magnetic leadership skills into shaping the future of retail for customers around the country? The Senior Operations Manager is a critical leadership role that is a culture champion for safety, development and the customer experience. As an engagement advocate and expert operator, you’ll lead an enthusiastic group of managers to drive for professional perfection. Reporting to the General Manager, you’ll partner in creating an environment that fosters ownership, creativity, and constructive communication. Your guidance will empower your team to fulfill our customer promise each day.

You’ll sweep us off our feet if…

• You know fulfillment center operations inside and out, so much so that some may call you an expert
• You’re goal-obsessed and challenge yourself to exceed them every day
• You’re data driven and understand how to leverage the information available to solve big problems
• You’re a servant leader who coaches for success with compassion
• You’re an authentic communicator and can develop meaningful connections with people inside and outside of the organization
• You’re hyper-organized and are comfortable juggling a myriad of meetings
• You know how to manage through conflict and facilitate a cooperative solution that all can commit to
• You know the only constant is change and are eager to pursue continuous improvement
• You’re familiar with Six Sigma, 5S, Asana, or other methodologies to simplify processes
• You’re invigorated by challenges and are ready to engage at Fortune 1 scale

You’ll make an impact by:

• Developing talent into the next network superstar
• Achieving constant improvement, week over week and year over year
• Crushing VCPU to be the best in class
• Seeing the future - anticipating what’s beyond the horizon or the domino effect of process changes
• Developing a toolbox of resources and relationships to empower you and your team to work together
• Cultivating an engaged, educated, and safe group of subject matter experts
• Becoming the resident “go-to” resource among your building and your peers
• Keeping our associates safe, regularly modeling, and educating what safe behaviors look like
• Creating the future of the Supply Chain industry, refining new processes and practices as you go

Core responsibilities include:

• Drive, develop, and implement the business plan for area of responsibility to achieve facility goals (e.g., production, quality, safety) while implementing operational improvements.
• Forecast and follow up on staffing, workload and performance results to meet business demands for workload and seasonal peak volume spikes.
• Manage assigned financial aspects by monitoring and tracking expenses compared to budget; monitoring asset utilization; and preparing, reviewing, and/or analyzing business reports.
• Monitor and ensure facility-wide compliance with Logistics and company quality and safety standards, policies, procedures and directives by developing, distributing, and/or maintaining procedures and supporting documentation.
• Supervise and manage associates and leaders in area of responsibility by giving direction, communicating goals, monitoring performance, and providing feedback
• Identify training and development needs while participating in the hiring, promotion, coaching, teaching, and evaluation of salaried leaders.
• Investigate and ensure associate, customer and supplier concerns are resolved, using own judgment or consulting others when needed.
• Serve as a community liaison by participating in local and community organizations and charitable activities; champion