ENTERPRISE APPLICATIONS OPERATIONS MANAGER

For more than a half-century, the Arizona State Retirement System (ASRS) has provided retirement, health insurance and long term disability benefits to employees of the state, counties, municipalities, universities, community colleges, school districts and other political entities. We are a top performing benefit plan administrator with a solid reputation and sustainable plan design. Our organizational culture is based on the following principles; Professionalism, Results, Improvement, Diversity and Excellence. We believe in delivering service with PRIDE. Check out our webpage, www.azasrs.gov, to learn more about the ASRS.

ENTERPRISE APPLICATIONS OPERATIONS MANAGER

Job Location:

Address:  3300 N. Central Ave., Phoenix, AZ 85012

Posting Details:

Anticipated pay range:  $110,000 - $120,000

Hybrid work environment

Posting is open until filled

Grade 29

Job Summary:

ASRS’ Enterprise Applications and Operations Manager role leads a highly-technical team of six system administrators and engineers, primarily responsible for managing the ASRS’ software and applications through industry standards and best practices. This individual will apply proven leadership, communication and technical skills to guide and assist on efforts related to the design, development, and deployment of mission-critical information systems.

Job Duties:

Strategy & Planning

• Ensure that applications meet business requirements and systems goals, fulfill end-user
  requirements, and identify and resolve systems issues.
• Review and analyze existing applications' effectiveness and efficiency, and then develop
  strategies for improving or leveraging these systems.
• Cultivate and disseminate knowledge of application-usage best practices.

Acquisition & Deployment

• Research and make recommendations on software products and services in support of procurement and development efforts.
• Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.
• Collaborate with other IT teams, including Information Security, Service Desk, Quality Assurance, internal business areas, and external service providers to plan, design, test, deploy, and sustain a stable, secure, well-performing, and available infrastructure and applications environment.
• Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
• Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
• Design, develop, and install application enhancements and upgrades.
• Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.
• Contribute to pre-testing phase of development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations.
• Negotiate contracts with software and service providers.
• Liaise with company’s software suppliers for prompt rectification of any problems or emergencies.

Operational Management

• Lead, coach, and mentor to motivate staff and produce expected results.
• Manage and provide direction for the application team in support of business operations.
• Liaise with network administrators, security engineers, and software developers to assist with quality assurance, program logic, and data processing.
• Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements.
• Develop and communicate training and documentation for end users, hold clinics as necessary, and other user-related activities.
• Develop, distribute, and coordinate in-depth end-user reviews for modified and new systems or applications.
• Monitor, identify, and resolve complex infrastructure and application problems.
• Manage and remediate security vulnerabilities.
• Adhere to Incident, Problem, Configuration and Change Management processes and agreed-upon service levels.

Knowledge, Skills