Court Service Specialist-1222 (Multiple Vacancies)

JOB SUMMARY

Performs various specialized administrative and clerical duties related to processing and maintaining legal court records including customer service, courtroom, and cashiering duties.

Starting Salary: $22.50 hourly/ $46,800 annually

CORE COMPETENCIES

• Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

JOB SPECIFIC COMPETENCIES

• Knowledge of general office policies, procedures and practices.
• Knowledge of English grammar and spelling, and arithmetic.
• Knowledge of the court system, legal terminology, and organizational skills, as well as the ability to perform a variety of administrative duties.
• Knowledge of counterfeit bill detection procedures. 
• Ability to demonstrate proficiency at interpreting statutes, rules, Administrative Orders, and requirements related to several court types. 
• Ability to work under stressful conditions including contact with individuals involved in emotional and traumatic situations.
• Ability to work under pressure with specific timelines and mandated state and/or agency standards.
• Ability to work independently in the absence of supervision.
• Ability to exercise a high degree of judgment, tact, and diplomacy.
• Ability to use various computer systems, software, and office equipment.
• Ability to exercise excellent communication skills, both orally and written.
• Ability to perform accurate computations and verifications of data.
• Ability to handle restricted, sensitive, and confidential information.
• Ability to support the departments/agency’s goals and visions.
• Ability to tolerate exposure to testimony and evidence, such as photographs of crime scenes and victims; evidence may include syringes, drugs, weapons, blood and unpleasant odors.
• Ability to work prolonged hours when required. 
• Ability to establish and maintain effective working relations with government officials, other employees, and the public.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below. 

• Initiates, processes, and maintains a complete and accurate record, using the case management system and established division procedures; maintaining confidentiality of information learned or acquired as part of position.
• Provide courteous and efficient service to all in person, email and phone customers; is approachable, helpful and personable; and answers questions knowledgeably and with patience.
• Learns and gains proficiency with and adheres to statutes, rules, Administrative Orders, and requirements.
• Participates in cross training initiatives to acquire knowledge and skill sets to support efficient functioning of multiple court types. 
• Responsible for training co-workers on multiple court types. 
• Attend court proceedings, records minutes, process court exhibits/evidence, administers oaths to jurors and witnesses, processes related exhibits/evidence, publishes verdicts, prepares and distribute orders, and performs other duties as require for adherence to court procedures in several court types more than 50% of the time. 
• Accurately notate, enter and update court records including financials for several court types.
• Prepare and issue case-related notices, summons, subpoenas, writs, license suspensions and/or warrants as required.
• Prepare cases/dockets for court and process required after court functions within required deadlines. 
• Process court dockets, administers oaths, process orders, and perform other duties as required for adherence to court procedures for multiple court types.
• Audits and performs quality control of court records.
• Receives and