Planner, Affiliate Customer Service

Job Summary:

As an integral part of S&OP, the objective of this role is to work closely with Shiseido International Affiliates for all company brands as it relates to end-to-end order management.

This role will work closely with Supply/Forecasting and with Shiseido Distribution Center on order fulfillment and on-time shipment. Also, this role will partner with key stakeholders on process improvement initiatives including development, testing, documentation, and implementation.

 

Primary Duties & Responsibilities:

• Be the main point of contact for Shiseido International Affiliates for respective brands/region.
• Support Intl Affiliates as it relates to orders, shipments, urgent needs for sales activities, and process improvements.
• Validate and process monthly orders for Intl Affiliates; maintain monthly process adherence.
• Identify order discrepancies and work with Supply/Demand Planning, Intl Affiliates, and/or other relevant teams to resolve them.
• Collaborate with Supply/Demand Planning on Intl Affiliate needs, including allocations fulfillment, and managing orders around stock constraints.
• Maintain Intl Affiliates contact lists and distribute daily/weekly/monthly/ad hoc reports as required to Intl Affiliates and management.
• Analyze sales and shipment fulfillment reports in relation to order management and KPIs.
• Manage sell-in quantities for Limited Edition Launches and POSM; execute 2x year chargeback process.
• Maintain and upkeep orderly records, uphold best practices, and identify opportunities for process improvements and efficiency gains. 
• Partner with Transportation to prioritize shipping plans and ensure on-time shipments.
• Partner with Supply/Demand on monthly demand review calls as needed to understand Intl Affiliate trends in the business and answer order and shipment related questions.
• Partner with SAC Distribution Center to resolve inquiries and process discrepancy claims for Intl Affiliates.
• Participate in cross-departmental meetings with Key Stakeholders to understand business priorities and provide related support as needed.
• Partner with S&OP, ExOps, NPC/NPD, Transportation, and Quality to execute drop shipments from external shipping points direct to Intl Affiliates. 
• Partner with IT SAP to resolve tickets opened to identify and resolve technical errors.  
• Partner with Global Business Partners on transformation initiatives processes including design, testing, support, and signoff as needed.

 

Working Relationships/Key Stakeholders:

• Shiseido International Affiliates (All Brands)
• International Business development (All Brands)
• SAC Operations (Supply Planning, Demand Planning, NPD, ExOps, NPC, Plant/SAI