Sr. Vendor Operations Specialist

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

• Job Title: Sr. Vendor Operations Specialist
• Job Summary: As a Sr. Vendor Operations Specialist supporting the Pokémon Center and B2C Logistics teams, you will lead enterprise-level support delivery across internal and external partners. This role is critical to scaling operations, enhancing service quality, and ensuring seamless communication as the Pokémon Center business continues to grow.
• FLSA Classification (US Only): Exempt
• People Manager: No

 

What you’ll do

• Maintain and monitor all upfront and scatter deals in the order management system to ensure accurate and timely delivery.
• Serve as the primary point of contact for internal teams and external partners, ensuring seamless communication, strategic alignment, and responsive account support.
• Develop a strong understanding of company products and services to craft effective solutions and enhance customer experience.
• Build and maintain strong relationships with agency partners, vendors, and internal stakeholders to support business continuity and growth.
• Develop and implement support delivery strategies, escalation procedures, and training programs to improve service quality and operational efficiency.
• Identify and execute opportunities for process improvements, cost reduction, and customer value enhancement across support functions.
• Monitor and report on account health, communication effectiveness, and business performance metrics to ensure long-term success.
• Advocate for external partners within the organization, ensuring their needs are represented and aligned with internal priorities.

               

What you’ll bring

• Eight (8) to eleven (11) years of relevant professional experience or a demonstrated equivalent level of expertise. 
• Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience. 
• Account management experience supporting supply chain/logistics or e-commerce platforms. 
• Experience using ERPs (Oracle Cloud, SAP, etc.). 
• Must have strong communication/interpersonal skills, be able to multi-task in a fast-paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills. 
• Proficient in Microsoft Office. 
• Ability to travel up to 3 times per year domestically and internationally. 

 

Base Salary Range: For this role, new hires generally start between $114,500.00 - $135,000.00 per year. The full range is $114,500.00 - $171,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

 

#LI-JL1 #LI-Hybrid

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
• Integrity and Respect: Demonstrate