Customer Service Associate V

Job Title

Customer Service Associate V

Agency

Texas A&M University

Department

Transportation Services

Proposed Minimum Salary

$19.27 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who We Are

Transportation Services is an empowered team of professionals dedicated to providing efficient, dynamic and innovative fleet, parking and transit services to the community. We support the teaching, research and public service mission of Texas A&M University, with focus on customer service and communication. For more information about us, visit our website: http://transport.tamu.edu.

What We Want

The Customer Services Associate V works under general supervision and provides highly advanced administrative support. This role is responsible for providing public assistance to University students, faculty, staff and visitors, ensuring accuracy of deposits and accounting, coordinating parking assignments and waitlist reports, and reviewing multiple permit related reports for accuracy.

If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What You Need to Know

Starting Pay: $19.27/hr

We highly encourage including a cover letter and detailed resume including specific job duties and skills when submitting your application.

Qualifications

Required Education and Experience:

• High School or GED.

• 5 years of experience in business administration, clerical work, or coordination work.

Required Knowledge, Skills, and Abilities:

• Customer-service oriented.

• Conflict resolution abilities.

• Adaptable with ability to work in a dynamic, fast-paced environment.

• Knowledge of account reconciliation and problem solving.

• Must be detail oriented with a high degree of accuracy in maintaining records and reports.

• Working knowledge of spreadsheet and word processing software programs.

• Keyboarding skills.

• Ability to identify work priorities.

• Good organization and time management skills.

• Adept at written, oral, and interpersonal communication.

• Ability to multi-task and work cooperatively with others.

Preferred Qualifications:

• State of Texas class "C" vehicle driver license or the ability to obtain within 30 days of employment.

Responsibilities

• Customer Service- Greets and assists customers in person. Responds to customer inquiries and complaints as related to adjudication of citations, booted/towed vehicles, lost/stolen or altered/forged permits, returned checks, parking fees, billing, parking permits and University Parking Rules. Investigates errors on customer transactions and resolves problems. Receives and processes correspondence. Maintains database and customer records. Has a broad knowledge of all parking rules and regulations. Responsible for the opening and/or closing of the Customer Service area on a daily basis. Issues parking permits/passes. Responsible for maintaining accurate record keeping. Posts daily transactions in business management software system. Adheres to all departmental and fiscal regulations. Performs account maintenance duties, receives and logs: mail, payments, Authorization To Charge Forms, refund vouchers, lost/stolen reports, and citation responsibility. Maintains daily permit inventory. Conducts monthly and year-end inventory certification for approval. Cross-trains and