Training Specialist - Field

You’re more valuable than ever – And that’s just how we’ll make you feel.

JOB SUMMARY

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. Responsible for development, facilitation, and coordination of training programs for the Medical Assistant clinic operations staff. This role partners closely with the market leadership to manage, coordinate and evaluate the facilitation of staff onboarding, culture orientation, and delivery of training projects.

JOB REQUIREMENTS

Education

High School Diploma required.

Graduate from an accredited clinical program, including but not limited to Medical Assistant, Nursing, etc

Required Licenses/Certifications:

MA Certification (AAMA, NCCT, CMA, RMA), National Registry of Emergency

Medical Technician (EMT/Paramedic), Licensed Practical Nurse (LPN) or

higher clinical professional license (RN - Registered Nurse)

Work Experience

• 3+ years’ experience in a clinical staff role, including but not limited to Medical Assistant, LPN, RN, Paramedic, EMT, etc. 
• Training, learning development or related experience required.
• Supervisory experience preferred. 
• Experience using Electronic Health Record (EHR)
• Urgent care experience preferred.

Additional Knowledge, Skills and Abilities Required

• Proficient use and understanding of medical terminology.

• Clinical skills in Point of Care Testing, vitals intake, clinical laboratory

procedures

• Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint,

Outlook, etc.)  

• Supervisory skills 

• Excellent verbal and written communication skills

• Excellent presentation skills

• Excellent organizational skills

Core Competencies:  

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.

• Diversity and Inclusion: Fosters diversity and inclusion, to be able to better

understand team members, our customers and partners.  Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.

• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.

• Accountability:  Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.  

(Prioritized) Functional Competencies: 

ORAL COMMUNICATION/PRESENTATION - Expresses information (ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

CUSTOMER SERVICE – Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.

DECISION MAKING – Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; cause change.

FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.

INTERPERSONAL – Develops and maintains excellent working relationships within the People Team and other business departments. High integrity, credibility, confidence and character with demonstrat