BMC Remedy/Helix Developer | Active Secret clearance

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Interim Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

BMC Helix, BMC Remedy IT Service Management (ITSM), BMC Remedy Knowledge Management, Software Development

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a BMC Remedy / Helix Developer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT

• As a Software Developer, the work you’ll do at GDIT will be impactful to the mission of the Navy Enterprise Service Desk (NESD) Helix Engineering team.

• Work onboarding projects to bring on customers to the NESD Helix environment.  Work with peers and leadership to ensure successful transition to our solution.

• Provide accurate technical guidance on application and integration capability. 

• Gather requirements with customers, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts.

• Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio

• Develop RestAPI integrations between Helix and external applications/systems

• Develop Digital Workplace Service Offerings

• Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and JIRA stories to accommodate changes.

• Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.

• Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.

• Identify and communicate gaps between out of the box workflow and custom requirements.  Work with teams to provide out-of-the-box solutions in order to minimize customization.

• Maintain system integrity by utilizing defined configuration control practices and change management processes.

• Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products. 

• Communicate verbally and in written form in a professional manner with customers, peers, and leadership.

• Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed. 

• Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.

WHAT YOU’LL NEED TO SUCCEED (Required):

Bring your engineering expertise along with a drive for innovation to GDIT. Our BMC Remedy / Helix Developer must have:

• Security Clearance Level: Active Secret clearance required.

• Required Experience: 5+ years of BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience

• Experience with SAAS solutions or AWS Cloud environments

• Experience with BMC Remedy version 20.x or higher

• Experience with ITIL methodologies, ITIL Foundation a plus.

• Experience with Helix/Remedy application process flows.

• Expert familiarity in one or more 20.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB), or Asset Management

• Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.

• Optional: Experience in other Helix applications such as IT Operations Management, Business Workflows, or Business Portfolio Manager

• Experience working in an Agile project methodology environment. JIRA story mana