Director, Technical Business Development / Customer Success

Job Posting Start Date 06-06-2024 Job Posting End Date 08-06-2024

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

We are actively seeking a dynamic Technical Business Development Manager / Customer Success Manager who thrives in a hunter role, adept at diving deep into the healthcare market to uncover and capitalize on unmet needs, emerging trends, and new business opportunities. This strategic position is essential for driving our growth in Flex’s design and engineering services within the medical devices, medical equipment, and pharmaceutical delivery system sectors, focusing on identifying new logos and fostering robust peer-to-peer relationships with R&D departments. This person can be located within the United States, remote.

What a typical day looks like:

• Market Exploration and Insight Generation: Lead the charge in understanding market dynamics, customer needs, and emerging trends. Use this knowledge to identify customers’ priorities, goals and challenges.
• Customer Acquisition and Relationship Building: Proactively identify and pursue new logos (customers) in line with Flex Health Solutions sales strategy and develop new strategic alliances with such key customers. Penetrate R&D organizations of clients to identify and win design and development opportunities. Position as a trusted advisor who understands the customer’s technical and business challenges.
• Demand Creation: Be In-charge of qualifying new customers, developing relationship and business with them, achieving pipeline and bookings results according to assigned unipersonal and team targets. Nurture and expand established client relationships to generate additional pipeline and bookings.
• Strategic Sales and Account Planning: Collaborate with the commercial team and other functional departments to develop and execute comprehensive account plans.
• Driving the Customer Experience: Guide new and existing clients through an exceptional customer experience, ensuring seamless transitions across all phases of the product lifecycle, from design and engineering to market launch. Build loyalty to ensure long-term partnerships focusing on Customer Lifetime Value.
• Proposal Development and Solution Crafting: Tailor and present innovative, technical solutions that address the specific needs of clients. Manage the development of detailed proposals to win and expand business engagements. Craft appropriate, customized value propositions that address the customer’s needs/challenges.
• Maintain in-depth understanding of programs that are underway within the business unit.

The experience we're looking to add to our team:

• Bachelor’s degree in Engineering or a related field; an MBA is preferred.
• At least 8 years of experience in a business development role within an engineering services industry, with substantial exposure to medical product development. Direct technical experience in medical product development highly preferred.
• Strong hunter mindset, with a proven ability to uncover and develop new business opportunities in complex and competitive environments.
• Deep understanding of the healthcare market, specifically in medical devices, medical equipment and pharmaceutical delivery systems, with the ability to anticipate future trends and customer needs.
• Excellent technical, communication, and presentation skills, capable of engaging with senior-level stakeholders and decision-makers.
• Proficiency in strategic selling techniques and in using tools like Microsoft Office to analyze data and prepare impactful presentations.
• A strong track record of successful new business acquisition and the development of long-term client relationships in the healthcare sector with a strong network in the industry.

Here are a few examples of what you’ll get for the great work you provide:

• Full range of medical benefits, dental, vision
• Life Insurance
• Matching 401K
• PTO
• Tuition Reimbursement
• Employee discounts at local retailers

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Pay Range (Applicable to US Colorado)