Customer Service Representative

This is a remote position.

• Part time
  
• 30 hours per week, 6 hours per day
  
• Monday to Friday, 10:00 AM - 5:00 PM, New Zealand Time, with 1-hour unpaid break
  

• Manage customer inquiries efficiently using Freshdesk Customer Service software.
  
• Handle incoming calls and address customer service inquiries with professionalism.
  
• Engage with customers through web chats and direct interactions on Facebook, including managing comments and messages.
  
• Coordinate closely with the warehouse team to update and communicate order statuses.
  
• Liaise with shop staff to ensure timely and accurate order status communications.
  
• Support seamless operations by collaborating effectively with support staff.
  
• Monitor and respond to Google Reviews, manage Google listings, including updating photos and trading hours.
  
• Approve and oversee product reviews on our website.
  
• Maintain accuracy and up-to-date information across various directories.
  

Requirements

• Age preference: 18 -25 years old.
  
• Excellent verbal and written communication skills.
  
• Proven experience in the customer service field
• Strong organizational skills with the ability to multitask and prioritize effectively.
  
• Familiarity with using Freshdesk or similar customer service ticketing software.
  
• Proven track record of successful interaction within international markets, particularly in English-speaking countries such as Australia, New Zealand, the USA, and Europe. 
  
• Detail-oriented with a focus on accuracy and efficiency.
  
• Self-starter with the ability to work independently and with minimal supervision.
  
• Familiarity with popular CRM tools and platforms.
  
• Ability to handle high-pressure situations with grace and professionalism.
  
• Proven track record of achieving customer satisfaction metrics and KPIs.