Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Vero Beach

                    

Facility

Primary Care Treasure Coast Vero

                     

Department

Fiscal Admitting-Indian River Hospital

                      

Job Code

000667

                     

Shift

Days

                       

Schedule

8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.     

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.  

 

A caregiver in this position works days from 8:0AM – 4:30PM.  

 

A caregiver who excels in this role will:   

• Provide a comprehensive, proactive, and “Patients First” experience for all patients and visitors. 

• Create a welcoming, professional environment by demonstrating exceptional customer service aligned with Cleveland Clinic’s START with Heart and HEART models. 

• Proactively assist patients and visitors in waiting areas, greet patients, resolve issues, and deliver effective service recovery. 

• Investigate, triage, and resolve patient issues using the HEART model to ensure a stellar patient experience. 

• Perform front-desk operations including patient registration, visit preparation, pre-visit workflows, co-pay collection, arrival and departure desk activities, and patient/record tracking. 

• Verify insurance, collect and enter billing and payment information accurately. 

• Screen and schedule interpreter services as needed. 

• Conduct telephone triage, follow phone etiquette standards, relay staff messaging, and generate provider reschedules. 

• Support billing functions while ensuring compliance with organizational quality and productivity standards. 

• Enter and maintain accurate and confidential patient data, including insurance and demographic information. 

• Encourage and assist patients in using front-end technologies; provide hands-on training for tools such as MyChart and Appointment Pass. 

• Support caregivers and providers in understanding and using front-end technologies to enhance workflow. 

• Recruit, enroll, and educate patients on MyChart and Appointment Pass to increase utiliz