Customer Service Specialist Trainee (REVENUE TAX SPECIALIST TRAINEE) UMP

Job Requisition ID: 53800
Closing Date: 03/23/2026; 11:59pm
​Agency: Department of Revenue
Class Title: REVENUE TAX SPECIALIST TRAINEE - 38575 
Skill Option: UMP DUAL - Combination of Certificate and Credential 
Bilingual Option: None
Salary: $4,258-$5,680/monthly (Anticipated Salary for Non-State $4,258)
Job Type: Salaried
Category: Full Time 
County: St. Clair
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code: 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package?  How about a workplace with career and personal growth opportunities?  Then consider working for the Illinois Department of Revenue. We are hiring one (1) Customer Service Specialist Trainee (Revenue Tax Specialist Trainee) for our Taxpayer Assistance Division in Fairview Heights, IL.  The successful candidate will be trained in a variety of Illinois tax laws, along with tax operating software, to assist Illinois individual or business taxpayers in-person.  As a Trainee, you will learn interpersonal skills along with acquiring excellent customer service skills by working with the department staff, taxpayers, businesses and local governments.  After successful completion of the training period, you will be promoted to the professional title of Revenue Tax Specialist I.  If you have desire to learn to assist the taxpayers of Illinois and receive gratitude for your service to them, then we want you!  Don’t let this opportunity pass you by.  Apply now before time runs out!

 

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under immediate supervision, for a period of six (6) to twelve (12) months, receives structured classroom and on-the-job training involving various facets of the Customer Services Bureau’s programs and operations relative to the processing of all types of taxes.
• Receives and completes assignments of a routine and progressively more involved nature in specific phases of the tax examining process in accordance with established rules, policies, and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.
• Confers with taxpayers through written and verbal communications.
• Receives a combination of classroom and on-the-job training relative to tax laws administered by IDOR, rules and regulations, tax forms, research methods and procedures, communication skills, system applications and