Customer Support Analyst, Order Management (Irvine, CA) Johnson and Johnson, MedTech Electrophysiology

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Sales Operations & Administration

Job Category:

Professional

All Job Posting Locations:

Irvine, California, United States of America

Job Description:

Johnson & Johnson Med Tech - Electrophysiology, a world-class company in the healthcare industry, is recruiting for an Analyst, Customer Support Order Management to be located in Irvine, CA.

The Analyst supporting Johnson & Johnson Med Tech – Electrophysiology (EP) is the liaison between Customer Support and the BWI Commercial organization in the coordination & execution of EP commercial programs (including but not limited to hardware, software, service purchase promotions, third party capital programs, evaluation and rental programs) to accelerate growth. This individual is responsible for order and program execution, tracking and analysis of data, report preparation and delivery, as well as end-to-end business process review to identify and address opportunities for operational, financial, and technological improvements/efficiencies. Responsibilities include providing subject matter expertise in the areas of order and program management and demonstrating detailed understanding of the business to support commercial objectives, strategy, and current programs and pathways.

This individual must demonstrate the following behaviors in their role: demonstrated customer comes first mentality; function independently on a day-to-day basis; embraces teamwork with team-oriented personality; proactively seek resolution of problems; support teams and projects within and across departments and functions; adapts and implement changes quickly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under limited supervision and in accordance with all applicable federal, state, and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:

• Collaborate cross-functionally with Commercial teams (Marketing, Sales, Contracts, Technical Services, HCC, Legal, Finance, Supply Chain, Distribution) to drive growth in commercial programs.
• Deliver elite customer and field support on current EP program offerings and tool preparation for customer presentations and meetings. This includes but is not limited to the maintenance of databases such as SharePoint for use by field sales associates, maintain tools, and pricing matrices for new product offerings.
• Implement order management process with Johnson & Johnson Health Care Systems (JJHCS) business partners to ensure timely order entry accuracy and efficiency on all capital equipment hardware, software, and service, third party equipment, and relevant disposables orders.
• Maintain and use monthly dashboards, trackers, and/or metrics that drive impactful, continuous improvement in support of the business strategy and to ensure compliance with all program policies and guidelines.
• Monthly and quarterly reporting and presentation of program analytics to cross-functional management teams.
• Participate in multiple projects by completing and updating project documentation; managing project scope; resolving daily priorities; ensuring efficient and timely delivery of project tasks.
• Champion knowledge of applicable HCC, Legal, and SOX requirements through updating policies and liaison with appropriate experts/leaders within J&J.
• Develop goals & objectives and personal development plans. Perform additional related duties and take on additional projects as required.
• Support ongoing development and implementation of Commercial deployment strategies.
• Responsible for ensuring personal and company compliance with all federal, state, local, and company regulations, policies, and procedures.
• Understand and navigate the needs and expectations of multiple partners.
• Performs additional duties assigned as required.

REQUIRED EDUCATION/TRAINING and/or EXPERIENCE:

• Bachelor’s Degree required.  Business related preferred but consideration will be given to other fields.
• Minimum of 5 years of progressive experience i