Student Success Specialist

Position Title & Department:

 Student Success Specialist; Knauss School of Business Posting #

5691

Department Description: The Knauss School of Business at USD embraces a stewardship approach to business education. Stewardship requires businesses to protect and care for society in pursuit of a greater good.  The Knauss School community of faculty, staff, students and graduates, embrace stewardship by applying values-driven, free-enterprise skills to improve businesses, industries, and the lives of people in our community and around the world.  We provide academically rigorous, relevant and values-based education and research.  Degree programs in the Knauss School of Business are AACSB accredited, with the undergraduate and MBA programs being highly ranked both domestically and internationally.  www.sandiego.edu/business/about/ University Description:

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

The Student Success Specialist plays an integral role in the overall successful operation of the Knauss School of Business Student Success Center (SSC). The Specialist is responsible for managing, coordinating, organizing, and supporting projects and processes within the SSC as well as managing the front desk in a fast-paced, highly trafficked setting serving both undergraduate and graduate business students. The Specialist supports the Assistant Deans of Student Success in efforts to communicate and implement student-related policies, deliver inclusion and wellness initiatives, and initiate student outreach in order to provide proactive and student-centric, personalized services that empower business students to identify, pursue and achieve their academic, personal and career ambitions. The Specialist monitors SSC equipment and coordinates schedules and special events, as needed. The Specialist must have excellent verbal and written communication skills as well as the ability to prioritize and multitask during busy times in the office.

Duties and Responsibilities:

Successful Operation of the Student Success Center and Student Worker Supervision 

• Provide outstanding customer service by welcoming and assisting all stakeholders who contact the SSC.
• Ensure that all inquiries are directed to the appropriate departments.
• Provide oversight of and lead the training for the team of student workers who cover the front desk/reception for the Student Success Center (SSC).
• Manage student coordinators and workers and provide oversight of student tasks and responsibilities, including the projects the student workers complete for the SSC team, conducting check-ins with student workers, as needed, to ensure projects are completed on time and accurately.
• Disseminate accurate information about business majors, minors and graduate programs to stakeholders, including undeclared students and prospective students and parents.
• Assist in monitoring and coordinating responses to inquiries submitted through email or Case Management for the SSC.
• Assist with monitoring and ordering equipment and supplies as needed.
• Assist with room reservations, catering and programming for SSC team events and events hosted by the SSC.
• Support the Center with all processes related to providing effective, efficient and student-centric services.

Administrative support for the Assistant Dean for Stude