Manager, Product Management - Card Customer Resiliency: Delinquency Offers

Manager, Product Management - Card Customer Resiliency: Delinquency Offers

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Why Team Customer Resiliency

There has never been a better time to work at the heart of Capital One’s mission.  After a frenzied few years reacting to the COVID pandemic’s up-ending of millions of customers’ lives, the Card Customer Resiliency team has embarked on an unprecedented journey to modernize our technology, elevate the voice of our most vulnerable customers, and innovate rapidly to define industry norms of what caring for customers truly means.  Every member of our team is united in our passion to treat customers with dignity, clarity and respect. We build the experiences that allow struggling customers to responsibly manage their debt and understand what is best for them in the long-run.  

Approximately 1 in 4 adult Americans has a Capital One or Discover Card at any moment in time.  Due to the excellence in underwriting, we provide credit access deeper than any of our competitors.  Over 30 million of our Card customers typically go delinquent in a given year, the largest pool of DQ customers in America.  Our team cares for these customers in their most vulnerable moments, including job loss, healthcare troubles, natural disasters, and other major life events that lead to financial hardship.  Managing credit risk isn’t just about understanding access to credit but holistically understanding what happens when that access doesn’t take the path intended.

Team Offers

Our offer programs serve as the vital framework through which we empower customers to resolve outstanding balances, frequently by extending significant concessions to those facing the most acute financial pressures. With millions of individuals engaging with these programs annually, your work will directly impact a massive population, guiding them through periods of instability toward a future of sustainable credit health.

We are driven by a singular ambition: to fundamentally accelerate our delivery of new relief initiatives while enabling the deep personalization required to meet every customer exactly where they are in their journey.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

 

OR

• Bachelor's degree in any field and 3 years of Product Management experience 

 

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for can