Sr. Director, Design Studio

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re seeking a Brand and Product Design leader to lead creative and innovation design across ServiceNow’s entire product portfolio. This role is part of our Product Experience team that uses empathy, understanding, and user insights to create product experiences that our customers love. This design leader will lead the centralized (Product) Design Studio team, focused on brand design, visual design, and design innovation. They’ll ensure our products are visually beautiful, delight the user, are simple to comprehend, and lead the industry with modern, innovative design. This leader will be the tastemaker of our design practice, providing creative direction and vision that up-levels our aesthetic.  

They’ll lead three distinct groups as the leader of the Experience Design Studio: 

• Brand Design Studio: Drive our core creative expression, including color theory, iconography, illustration, motion, and typography, partnering closely with the design leaders in marketing, to bring the ServiceNow brand to life in our product experiences. 
• Visual Design Studio: Lead UI design, layout, theming (ServiceNow branded vs customer configurable, light vs dark mode, etc.), and the application of our creative strategy in close partnership with the design system and UX teams bringing system-wide creative thinking to every project. 
• Design Innovation Studio: Lead visioning of future product experiences, upleveling the quality of our demos on the most daring products and pushed the boundaries on the art of the possible.  

What you get to do in this role:    

• Work collaboratively with our cross-functional Product and UX teams and executive leaders to deliver product experiences that will revolutionize workplace collaboration and productivity for the largest companies in the world.   
• Participate as an inspirational leader of our global Experience organization, shaping culture, building community, and providing insightful design critique on products outside of your immediate area of responsibility. 
• Directly lead and manage managers and individual contributors. 
• Work with your UX peers in each of our business units to ensure a unified and cohesive experience across the ServiceNow ecosystem. 
• Communicate and rationalize design solutions and strategy to stakeholders. 
• Review and up-level your team's work through thoughtful and inspiring feedback. 
• Work closely with research, product management and engineering in UX ideation and innovation. 
• Collaborate with other leaders and stakeholders to influence material change through a heavily matrixed organization. 

Qualifications

Preferred Qualifications:

• 15+ years of visual and interaction design experience and 8+ years of experience managing and developing strong design managers.
• Proven experience delivering innovative, world class design that up-levels the product and brand.  
• Solid organizational experience, managing multiple teams, and a passion for developing strong, diverse managers and team members. 
• Experienced storyteller and influencer