Deputy Chief, Office of Performance Management (Operations Officer V)

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF GENERAL SERVICES

DEPUTY CHIEF, OFFICE OF PROJECT AND PERFORMANCE MANAGEMENT - OPERATIONS OFFICER V

Salary Range: $95,494.00 - $152,721.00

Starting Pay:    $95,494.00 - $124,107.00

The Department of General Services is the backbone of Baltimore City Government, supporting city vehicles and properties of energy utilization.  The agency consists of more than 350 employees and has an annual operating budget of $111 million in addition to a $20 million (FY23) capital budget. Our vision is to be committed to providing healthy work environments and safe reliable vehicles for City employees by delivering high quality and cost-effective support services to City agencies who serve Baltimore’s citizens and stakeholders. Our mission is to deliver cost-effective, high quality, reliable and sustainable services by managing quality facilities, ensuring efficient fleet operations, and maintaining exemplary administrative customer service that supports Baltimore City agencies and the advancement of their goals. Our core functions are carried out through five divisions: Fleet Management, Facilities Maintenance, Capital Projects, Energy, and Administration.

ESSENTIAL FUNCTIONS
Under the guidance of the Chief of the Office of Performance Management
(OPM), the Deputy Chief provides senior-level leadership in the development,
implementation, and oversight of data-driven performance management and
operational improvement initiatives across all DGS divisions. The Deputy Chief
supports agency leadership through regular performance review sessions to
assess outcomes, identify operational challenges, and recommend corrective
actions and resource allocations.in collaboration with division leaders, the
Deputy Chief oversees the development and monitoring of performance
measures to evaluate service delivery, support continuous improvement, and
inform strategic decision-making.

Key responsibilities include:

• Directing the use of data analytics to strengthen key performance indicators (KPIs) and improve operational performance.
• Leading research and analysis of complex data to develop evidence-based recommendations.
• Overseeing agency-wide data governance and performance reporting practices.
• Coordinating the preparation and presentation of quarterly performance reports.
• Supervising and mentoring staff engaged in performance management and analytics functions.
• Supporting the development of performance plans aligned with budget and operational
  priorities.
• The Deputy Chief plays a critical role in advancing accountability,
  efficiency, and service excellence throughout DGS.

MINIMUM QUALIFICATIONS

Education:
• A bachelor’s degree from an accredited college or university

and

Experience:
• Seven years of experience in administrative or professional work, two
years of which must have included supervision or project management.

OR

Equivalency Notes: Have an equivalent combination of education and experience. Non- supervisory experience or education may not be substituted for the required supervisory experience.

DRIVER’S LICENSE REQUIREMENT
Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit.

PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of business analytics and performance management.
• Strong leadership skills.
• This incumbent is organized, knows how to advocate for all employees and holds them accountable for service excellence.
• This person fosters a culture of employee engagement, rewards, and recognition.
• Genuine personality and disposition when communicating with people at all levels.
• This person is resourceful and can establish and maintain meaningful relationships
  with people at all levels, ranging from front-line employees to the mayor and
  across city agencies.
• Extensive knowledge of troubleshooting, complex analysis skills, and the ability to approach difficult situations that require mitigation.
• The incumbent can multi-task and effectively address concurrent
  conditions/situations simultaneously.
• Extensive knowledge of managing priorities, making sound recommendations, and appropriately scheduling a mix of short-term, mid-term, and long-term goals to successfully complete
  projects.
• Possesses a