Business Operations Director

Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.

Within the Private Label Captive Finance business of Chase Auto, the Vehicle Remarketing and Loyalty team is responsible for managing the lease end customer experience, optimizing the value of off-lease and repossessed vehicles, alongside ensuring effective logistical management of vehicle inventory. Our goal is to further enhance Vehicle Remarketing's recognized position as a competitive advantage for Chase and our Private Label Clients, aiming to maximize residual values and strengthen customer loyalty.

As a Business Insights Director within the Vehicle Remarketing and Loyalty team, you will spearhead the strategic direction and execution of analytics initiatives to achieve business goals and objectives. You will be responsible for developing and implementing comprehensive strategies to optimize the lease end customer experience and vehicle sales strategy. Your role includes conducting in-depth analytics to uncover actionable insights, guiding decision-making, and fostering innovation in the logistical management of vehicle inventory. Additionally, you will measure the performance of operations teams, ensure capacity planning aligns with business objectives, and manage budget allocations effectively. Your leadership will be crucial in shaping the future of our business area, ensuring we remain at the forefront of industry innovation and transformation. Reporting to the Head of Vehicle Remarketing and Loyalty, your strategic vision and analytical expertise will promote operational excellence and enhance customer and client experiences.

Job responsibilities

• Collaborate with vendors and internal business partners to design and implement solutions that optimize sales and enhance customer loyalty, aligning with broader Chase and PLCF client strategies.
• Design and implement comprehensive financial and headcount capacity plans to align with strategic financial objectives and ensure optimal staffing levels across operational functions 
• Monitor and enhance operational performance through the use of specialist scorecards and KPI/OKR dashboards to continually drive performance improvements
• Create business cases to evaluate and prioritize projects, measure critical success metrics, and monitor results
• Understand client and business needs, industry benchmarks, and market trends to develop multiple scenario analyses to deliver on business goals and objectives in different market environments
• Collaborate effectively with finance, risk, customer experience, and other functional partners to support knowledge sharing and drive business success.
• Build and interpret financial and operational analyses, translating outputs into actionable insights for strategic decision-making. 
• Prepare and deliver presentations to senior management, communicating sound business recommendations and performance outcomes, while tracking project goals and milestones.
• Lead, mentor, and develop a high-performing team of analytical professionals, fostering a culture of excellence and innovation.

Required qualifications, capabilities, and skills

• Strong written and oral communication skills, capable of facilitating discussions to gain consensus among cross-functional stakeholders and distilling complex financial analyses into executive-level presentations.
• Demonstrated experience in problem-solving and innovation, with a proactive approach to developing and implementing long-term strategies, including champion/challenger tests. 
• Expertise in leveraging technology and data analytics to drive business insights and decision-making. 
• Skilled in identifying opportunities for improvement and driving initiatives that foster innovation and efficiency across the organization.
• Proven experience in managing, coaching, and developing a team to achieve organizational goals and enhance team performance. 
• Bachelor’s degree required, with 5+ years of experience in an analytical (finance or risk), strategy, and/or operations management capacity. 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We als