Reports To:

General Manager

Job Location:

Field

FLSA Status Type:

Non-Exempt - Hourly

Direct Reports:

None

Shift Leader

Position Overview

The Shift Leader role at Ambrosia QSR is a variable-hour position responsible for overseeing designated shifts to support daily restaurant operations. After certification, Shift Leaders manage assigned time periods, ensuring guest satisfaction, team coordination, and the successful execution of restaurant initiatives. During peak hours, they work at the front of the restaurant, leading the team to provide a high-quality guest experience. Proficient in all team member roles and responsibilities, shift leaders effectively manage operations in the absence of a general manager and responsibilities will vary based on the needs of the specific restaurant.

Job Responsibilities

Team

• Train and develop staff by implementing established training plans and systems to achieve targeted goals
• Ensure that employees take the required breaks and comply with minor work limitations as directed
• Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty
• Promptly report employee concerns or complaints to the General Manager and Human Resources

Guests

• Ensure every guest has an outstanding dining experience by providing exceptional service and resolving any concern with professionalism and sound judgment
• Conduct routine walkthroughs of the restaurant, including the parking lot, restrooms, and dining areas, while engaging with guests to enhance their experience
• Exhibit a strong sense of urgency and a guest-first mindset, consistently promoting excellent customer service
• Effectively manage guest concerns and complaints in the absence of upper management, ensuring prompt and satisfactory resolutions

• Foster a safe, inclusive, and respectful work environment by upholding company policies against harassment, discrimination, and retaliation, and promptly report any concerns to the General Manager and Human Resources
• Maintain a professional appearance by wearing a clean uniform and slip-resistant shoes
• Follow hygiene and food safety protocols, including frequent handwashing
• Prioritize workplace health and safety by not reporting to work when ill and notifying management promptly if you are unable to work a scheduled shift

Operations

• Oversee compliance with all food safety regulations and enforce restaurant safety procedures
• Ensure staff are properly trained and prepared for promotions & LTOs
• Use a headset to monitor team interactions with guests, providing praise coaching, or redirection as needed
• Identify and troubleshoot basic equipment maintenance issues to ensure smooth operations
• Maintain daily food safety compliance and uphold operational standards
• Communicate effectively with the General