Senior Technical Claims Specialist, Construction Defect

Description

Bring your expertise to a team that handles the most complex work in the industry.

We're hiring a Senior Technical Claims Specialist to join a team dedicated to Construction Defect claims — one of the most intellectually demanding and highly regarded specialties in commercial casualty. This is a role for an experienced claims professional who wants real ownership: you'll drive coverage, liability, litigation strategy, and resolution on sophisticated commercial casualty matters from start to finish, with the autonomy that comes from being recognized as a subject matter expert.

 

You'll work across primary, umbrella, and excess claims — directly and as a Third-Party Administrator (TPA) — including Wrap-Up/Controlled Insurance Programs (CIP, OCIP, CCIP) and a full spectrum of retention structures, from zero-dollar deductibles to large self-insured retentions, fully fronted programs, and Captives. If you want variety and complexity in your caseload, this is it.

 

Why you'll want this role

• Real technical ownership. You'll determine coverage, investigate, evaluate, negotiate, and resolve — not just process. Your judgment drives outcomes.
• Recognition as an expert. This role is built for someone who already operates at a senior level and wants to be treated — and consulted — as one, including mentoring newer talent and advising Claims Management on emerging trends and legislation.
• Meaningful variety. Construction Defect work spans owners, developers, construction managers, general contractors, and subcontractors across every trade — no two files look alike.
• A seat at the table. You'll partner directly with Underwriting, Reinsurance, Defense Counsel, Coverage Counsel, and Home Office Legal, shaping strategy on high-stakes matters.
• Flexibility with structure. This role is primarily remote, with a light-touch office cadence — just two in-office days per month for those within 50 miles of one of our hub locations (Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Chandler, AZ; and Weatogue, CT). Policy subject to change.

 

What you'll do

• Determine coverage — including additional insured and contractual tender analysis (in and out) — and draft clear, well-reasoned coverage position letters.
• Investigate complex commercial casualty claims, determine liability, and set/adjust reserves (loss and ALAE) proactively and responsively.
• Evaluate claims, negotiate settlements, and authorize payment or denial — including coverage denials and coverage litigation management when warranted.
• Review lawsuits, construction contracts, and Certificates of Insurance; build resolution strategies for claims, coverage disputes, and litigation.
• Analyze allocation, co-carrier contributions, time-on-risk, and covered vs. non-covered damages.
• Manage tenders across multiple parties — Owners, Developers, Construction Managers, General Contractors, and Subcontractors.
• Maintain clear, well-organized file documentation and data capture to support trend analysis and reporting, including Large Loss Reports.
• Build and lead the right resolution team for each matter — Defense Counsel, Home Office Legal/Litigation, and Outside Coverage Counsel as needed — and oversee outside counsel practices and billing.
• Serve as a trusted point of contact for Policyholders, Brokers, Co-Carriers, Excess and Fronting Carriers, and internal partners across Underwriting, Client Services, and Billing.
• Mentor and train other claims professionals, and stay ahead of legislative, judicial, and industry trends that affect specialty coverage.
• Contribute to special projects that shape how the team operates. 

 

What we're looking for

An experienced claims professional with a strong Commercial General Liability and/or Construction defect background, sound judgment on complex coverage and liability questions, and the confidence to lead files, mentor others, and manage litigation strategy independently.

 

Typical salary is $100,000 to $135,000.

Qualifications

• Bachelor’s degree and 5 to 7 years claims adjusting experience.
• Advanced knowledge of General Liability and/or Construction Defect claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. 
• Intermediate to advanced level of skill in the area of customer focus, problem