Manager / Senior Manager, Capability Implementation (Digitalisation Strategy)

[What the role is]
Enhance Social Service Agencies’ (SSAs) productivity and ability in service delivery through technology and provide guidance to support them in their digitalisation journey.

[What you will be working on]

• In partnership with internal and external stakeholders to identify and develop the social service sector and subsector digital initiatives, strategies and tech suite packages.
• Assess and accelerate SSAs’ digitalisation based on needs, digital readiness and aspirations.
• Guide and support the Capability Implementation Team(s) in digital strategy execution, and work alongside them on procurement, vendor/ contract management and audits.
• Grow digital savvy manpower through literacy, upskilling and cultivation of Ops-Tech champions.
• Identify the tools and data required to articulate the impact of digital transformation efforts.
• Work in collaboration with professionals and consultants to drive value-led work in advancing sector digital transformation. Provide support in the adoption and implementation of other capability development initiatives (i.e people practice and volunteer management).

[What we are looking for]

Personal Competencies:

• Self-motivated and results-oriented with a high level of initiative
• Strong analytical and conceptual abilities
• Adaptable and able to multi-task in a dynamic environment
• Able to work independently and in a team

Skills & Knowledge:

• Knowledge of the social service sector
• Able to navigate within the sector and between the government and the sector
• Project management skills
• Stakeholder management skills
• Organisation learning and Development Know-How skills
• Digital and Data Literacy
• Basic knowledge of Design Thinking, Behavioural Insights and Systems Thinking

Experience:

At least 1 year (Manager) / 3 years (Senior Manager) experience in managing technology projects preferably in the public/ social service sector.

Special Certification(s):

Project management related certification is an added advantage.