Assistant Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Overview

Lead the on-site team in the delivery of services to operate and maintain the property including customer/client services, event coordination, material handling, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives. Ensure that services are delivered at the highest levels of quality, in keeping with the expectations of our customer and the importance of this site.

Roles & Responsibilities

• Direct the on-site team in executing the needs of managing the assigned site/portfolio. Responsibilities, including, but not limited to:
• Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
• Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
• Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly.
• Conduct inspections of assigned properties proactively addressing any deficiencies.
• Create and follow up on corrective work orders as necessary.
• Support work order management for in house staff and vendors as necessary.
• Support facility soft services as needed and directed such as: meetings preparation, event coordination, materials handling, shipping and receiving, conference room reservations, food services, parking, vending, and badging.
• Support requests associated with Jones Lang LaSalle’s Management and Operations team.
• Support energy management programs to maximize energy efficiency.
• Demonstrate strong collaboration and teamwork within the account team, by driving the development and implementation of IFM best practices and innovations.
• Manage all duties in compliance to Master Services Agreement, SLAs, and applicable performance measurements.

Support the implementation of the EHS management systems

• Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards.

Support facility specific cost savings targets to contribute to the account achieving savings goals

• Lead the development and management of operational and capital budgets.
• Ensure management and staff compliance with operational reporting, budgeting, financial management, and purchasing requirements as necessary.
• Support development of monthly/quarterly variance reporting for operating budgets
• Continuously identify cost savings opportunities

Collaborate with account Sourcing support team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level by

• Coordinate supplier management program consisting of: goal setting, performance criteria, and performance review.
• Support contract management for both short and long-term projects for the client.
• Drive cost savings through sourcing and supplier management activities which are consistent with client goals..

Requirements:

• Excellent customer, computer, managerial, verbal and written communication skills.
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.
• Basic knowledge of building systems (mechanical and electrical systems).
• Associates Degree at a minimum or equivalent work experience in facilities management or property management.
• Minimum of 2 years industry experience required either in facility/property space, third party service provider or as a consultant.

Location:

On-site –Kernersville, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.