Information Technology Mgr. 3rd shift Virtual

Information Technology Mgr. 3rd shift Virtual

Company:

Jeppesen Sanderson Inc

Jeppesen Digital Support Operation Center is currently looking for a 3rd shift IT Manager to join their team in a virtual position. . This position will focus on supporting the Boeing Global Services (BGS) business organization.

A successful candidate will understand the importance of collaboration as these positions will focus on working directly with the various product and support teams to ensure the success of our support team.

Position Responsibilities:

• Lead and manage the day-to-day operations of the DSOC 3rd shift support team.
• Participate in workshops and meetings to ensure proper support representation.
• Coach, mentor and guide support staff to ensure they are empowered to do their work and remove any roadblocks.
• Identify areas of improvement when technology can assist client in achieving desired outcomes and play a central role in developing the roadmap and strategy for identified initiatives
• Ensure exceptional service delivery and customer satisfaction are being delivered by our support teams.
• Own outcome delivery to clients, including the full lifecycle from on-boarding to service operations, by understanding the client business success criteria, issues and problems.
• Uses consultative skills and understanding of technology to explain business requirements and objectives.
• Work closely and collaborate with other teams to improve service delivery, system stability and customer experience.
• Perform regular risk and trend analysis to help support identify and mitigate any risks associated with our products and services.
• Validation and tracking of value delivered and outcomes expected by the delivered solution solution(s).
• Develop and achieve the support and services goals to support the organizational vision.
• Contribute to the support strategy to ensure the appropriate support handoff; continuously improve and evolve knowledge management and production readiness.
• Tasks and projects as assigned.

Basic Qualifications (Required Skills/Experience):           

• 2+ years of experience in a support organization.
• 2+ year of experience in collaborating with software development team.
• 1+ 3rd shift (overnight) experience and willingness to work 3rd shift

Preferred Qualifications (Desired Skills/Experience):

• 5+ years of experience in a support organization.
• 5 + year of experience in collaborating with software development team.
• 3+ Experience leading teams in a support organization.
• Leadership experience
• Project Management
• Azure/AWS Cloud knowledge is a plus.
• Knowledge of Jeppesen products and services is a plus.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary Pay Range: $131,750.00-$178,250.00

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award P