Installation and Service Technician III, Smart Business

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

ESSENTIAL FUNCTIONS

• Install and program security, fire, access and CCTV systems in commercial properties with no assistance. Lead fire alarm install jobs up to and including final inspection and close out. Responsible for ensuring coordination of final inspection and all other stakeholders as it is being handled by the coordination department. Responsible for installing or adding basic electrical outlets when required. Read and understand blueprints and schematics with the ability to create as-builds and delegate tasks. Maintain communication with the project manager and coordinate in real time in order to address scheduling or other job related issues. Communicate with customers in full regarding the current job and any changes or issues. Ensure all delegates assigned to a job or ticket have clocked time correctly and all job costs have been applied to the job/ticket.

• Manage job/ticket costs. Maintain accurate inventory on your company provided vehicle. Perform fire alarm inspections, identifying deficiencies and upgrade opportunities. Perform fire alarm repairs, maintenance, and upgrades. Create reports for customer and agency documentation and submittal. Perform security alarm, CCTV and access repairs, maintenance, and upgrades. Support service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Maintain relationships with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.

• Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth. Respond to escalation service calls, de-escalate upset members and answer any technical questions members may have. Assist with training and development of technicians. Assist with the sales team with site walks. Maintain professional appearance, as well as company provided vehicles. Maintain a clean and organized work space. Must stay in compliance with company training courses. Must follow company policies and procedures. On call Service.

KNOWLEDGE AND SKILLS

• Must possess all necessary hand tools to complete daily tasks.
• Basic electrical knowledge and ability to install and wire electrical outlets.
• Must have the ability to lead a job and provide direction and guidance to fellow technicians
• Advanced troubleshooting skills with no assistance. Ability to effectively troubleshoot Fire, CCTV, Access and intrusion on all levels.
• Ability to read and install systems per design drawings and sales proposals
• Position requires high level of efficiency, attention to detail, quality control, and teamwork with the ability to lead projects and control costs
• Proficient computer skills

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications
• High School diploma or GED
• 5-7 years of experience in the security industry
• Must obtain and reinstate an alarm agent license
• Must maintain a clean driving record at all times and report any issues within 24 hours to your manager
• Must have NICET or CSA II and 3-5 years of experience in the industry or have 10+ years of experience in the industry with a strong focus on fire alarm
• Preferred Qualifications
• Experience in specific systems such as Qualisys, Digital Watchdog, Brivo and various fire alarm systems such as Notifier, Fire-Lite, Kidde and Fireshield.

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

• Employees must be able to climb ladders and lift up to 50lbs.
• The physical demands described he