Sr Staff Inbound Product Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team   

ServiceNow’s Customer and Industries Workflows team is transforming the customer service and support market by enabling great customer experiences that are only possible when customer engagement is combined with customer operations. This means powering the best of consumer self-service and assisted-service experiences across web, mobile, messaging, email, voice and in-person. But, engaging a customer with the best of consumer-grade user experiences is not enough you also have to solve their problem, answer their question, and fulfill their requests to ensure a great experience. Customer operations are the operations behind the products and services that companies deliver to their customers. Our approach to customer operations entails digitizing and orchestrating work on behalf of a customer across the front, middle and back office. 

Join the Manufacturing Industry product management team and drive strategy and product development of our new manufacturing product. You will be working closely with Product Managers with strong domain knowledge, solid PM fundamentals and ready for the challenge to build customer-centric products. You will drive new product introduction, bringing new products to market including working with pricing and packaging, marketing and sales to drive new customer adoption.  

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better. 

Job Description 

This role is highly collaborative, working with multiple business units (BUs) in ServiceNow, and our ecosystem of partners to set the direction and build ServiceNow’s Manufacturing industry product.  This role’s scope spans end-to-end product management which requires working across Product Marketing, Solution Sales, Product Support, Customer Outcomes, Product Success, and Analyst Relations teams. This is also a customer facing role both during pre-sales and post-sales engagements. 

The ideal candidate will understand how to make the best trade-offs between balancing speed to market with scalable long-term solutions that our application teams, partners, and customers can build on top of. We are looking for someone who is hands-on, and comfortable with new product introduction, including bringing brand new product offerings to the market and iterating to solve real-world challenges in a new market. 

What do you get to do in this role 

• Drive product strategy that sets us up for success as we look to grow to $10B in revenue. 
• Drive new product introduction, bringing new products to market for a key industry 
• Use SaaS product management expertise to shape next-gen Manufacturing products and Workflows. 
• Maintain high standards for product quality, user experience, and technology. 
• Take accountability for product outcomes, transcending role or organizational boundaries. 
• Steer delightful user experiences that deliver significant customer value. 
• Work within an Agile environment to direct product plans w