Service Delivery Product Owner (TPM)

Who we are looking for

Global Cybersecurity (GCS) protects State Street and its clients from the impact of cyber-attacks against systems by understanding the risks these attacks present and mitigating them through a robust, continuously evolving, cybersecurity program and control environment.

Fusion & Security Operations (F&SO) is one of five functions that make up GCS. F&SO works to provide real-time knowledge of today’s cyber threats to better prepare State Street for threats of tomorrow.​​​​​​​​​​​​​​​​​​​​​

This Product Owner will sit in the Service Delivery sub-function in F&SO. This role is responsible for managing complex, cross functional initiatives. This role will work with technical cybersecurity specialists to define and complete service initiatives for their organization. This includes defining the scope, creating and managing the functional and technical delivery plans, identifying key stakeholders, ensuring all work is compliant with the relevant security standards, and on-time completion to delivery milestones

This role will report to the Fusion & Security Operations, Service Delivery, Managing Director.

What you will be responsible for

As VP, Service Delivery Product Owner you will be responsible for:

• Work with Cyber Fusion leadership, vendors, and service delivery teams to define, plan and deliver new and existing initiatives aligned to Cyber Fusion strategic initiatives.
• Ensure critical stakeholder satisfaction by making sure the work delivered matches defined success criteria and internal standards of excellence.
• Use tailoring methods to deliberately adapt the project management approach by determining the most useful elements.  Tailoring is driven by PMI principles, organizational values and culture using mindful implementation of approach, processes, project life cycle and deliverables for successful delivery.
• Work with stakeholders to prioritize deliverables by managing all stages of the service delivery lifecycle including - initiate, plan, execute, monitor, control, and close
• Serve as the primary point of contact during the delivery lifecycle to manage product vision, project health/scope, facilitate feedback, discuss project status and deliver reporting, as needed.
• Setup and work within GTS and Cyber Fusion framework to enable workflow, time tracking, document repositories, and aggregated stakeholder feedback.
• Create a happy, calm, and confident atmosphere by planning for contingencies, surfacing risk in advance, and raising the flag before problems arise.
• Understand teammates’ schedules and scope of work to harmonize with initiative allocations, workload, and ensure alignment with service delivery schedules and reporting

What we value

These skills will help you succeed in this rolee

• Manage stakeholder communications, expectations, and strategies from inception through delivery.
• Clearly delineate success criteria, assumptions, and constraints with stakeholders.
• Identify and troubleshoot risks or dependencies before they derail delivery
• Developing strong, engaging project team relationships that foster partnership and growth.

Education & Preferred Qualifications

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•    Bachelor's Degree in IT, or Cyber Security, Cybersecurity certifications a plus​

•    Proficiency in MS Office, MS Project

•    Experience in set up and use of MS Teams, SharePoint, JIRA, Confluence and Clarity a plus

Required Qualifications:

• 5+ years of technically-oriented initiative or project experience
• PMP certified

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, art