Executive Director, Business Planning and Operations

Executive Director, Business Planning and Operations   

College Board – State and District Partnerships  

Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). 

Type: This is a full-time position 

About the Team  

The State and District Partnerships (SDP) team at College Board is a dynamic and high-energy group dedicated to expanding opportunities for students by collaborating with educators in high schools, school districts, and state departments of education. We are committed to promoting the use of College Board programs and services, including the SAT Suite of Assessments, Advanced Placement (AP), and BigFuture. Our division is relentless in our pursuit of increasing the number of students who have access to these programs and ensuring our partners have the support they need to implement them effectively.   

Within SDP, the Business Planning & Operations (BP&O) team focuses on developing and implementing efficient business processes across the division and with cross-organizational teams to ensure the seamless delivery of our programs. We leverage data, observation, experience, and creativity to guide decision-making and process development, making all of our teams in SDP more effective.  

About the Opportunity   

As the Executive Director of Operations, you will work with the VP, Sales and Operations, to help set the direction for and fully lead our business operations. You will lead and manage the Operations team, which consists of Divisional Operations, Regional Operations, and Contracts Administration.  The Operations team provides centralized support and guidance to our five regional field teams that are charged with growing our program reach and impact. Your leadership will drive the simplification and elimination of processes, resolve operational and customer service issues, deliver high quality virtual and in person event management, and ensure strong fiscal management of divisional resources. Through your work, you will create conditions for operational success and provide essential service support and deliverables for the regions. 

In this role, you will:  

Leadership and Management (40%) 

• Lead a business operations team of ~13 staff who are responsible for business operations across the division including budget management, event/stakeholder management, resource management, contract generation and execution, and our customer escalation process.   

• Develop and execute multi-faceted strategies on all operational work for the division to better strengthen and streamline our supports to our sales team  

• Deeply understand the opportunities and challenges of the regional teams, to provide data-driven solutions developed and executed by the operations team that meet the needs of the regions and the division to ultimately grow our business 

• Track and manage progress