Customer Service Representative (Onsite)

Date Posted:

2024-12-16

Country:

United States of America

Location:

HKS34: Wichita, KS 2051 Airport Rd , Wichita, KS, 67226 USA

Position Role Type:

Onsite

At Collins Aerospace, our customers are at the core of our business and meeting each of their unique needs is the key to our success. This position works directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their parts in the need of repair. If you’re an energetic, self-starter interested in paving a career in a dynamic environment, apply now!

WHAT YOU WILL DO:

• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.

• Communicate professionally and effectively, both in writing and verbally to internal and external customers.

• Effectively manage a large amount of written communication and data while complying with internal and external process.

• Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.

• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.

• Utilize enterprise system (SAP) to input or extract repair/material data.

• Assist in interface with intra-company departments relative to warranty, credit, billing, etc.

• Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.

• Consistently document customer service needs to identify patterns and maintain quality.

• Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).

QUALIFICATIONS YOU MUST HAVE:

• Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience or in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.

• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required.
  https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

• Previous experience working in a customer-facing role.

• Experience utilizing email (preferably Outlook) and MS Office software.

QUALIFICATIONS WE PREFER:

• SAP experience.

ROLE TYPE:

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

WHAT WE OFFER:

Some of our competitive benefits package includes:   

•       Medical, dental, and vision insurance. 

•       Three weeks of vacation for newly hired employees. 

•       Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.  

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