Pool Server - The Little Nell - Summer

Company Description

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. 

A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. 

The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain. 

For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

Position Summary 
The Pool Server provides exceptional food and beverage service to guests in a fast-paced, outdoor environment. You'll ensure timely and accurate order delivery while maintaining a friendly, professional, and attentive demeanor. This role is key to creating a relaxing and enjoyable poolside experience for all guests. This position reports to the Restaurant Manager. 

Job Posting Deadline
Applications for this position will be accepted until April 19, 2026.  

Essential Job Functions/Key Job Responsibilities 
•    Food and wine knowledge/service
•    Ensure friendly greeting to all guests
•    Take orders and serve food and beverage request promptly and ensure that established service procedures and standards are followed
•    Check with guest during meal for guest satisfaction
•    Responsible for guest check and proper payment
•    Set-up station and tables prior to service 
•    Assist in clearing and set-up of tables and outdoor space during service
•    Ensures tableware is clean and delivered in a timely manner
•    Completes side duties 
•    Maintain the proper care and cleanliness of tableware, serving equipment and service areas 
•    Make manager aware of all guest comments and complaints
•    Maintain positive communication with service personnel
•    Carries tools necessary to perform job, ie crumbers corkscrew etc
•    Other duties as assigned

Qualifications

Education and experience Requirements
•    High school diploma or GED preferred
•    1 year customer service experience required
•    1 year serving experience preferred

Knowledge, Skills & Abilities
•    Proficient knowledge in point-of-sale systems 
•    Knowledge of food and beverage products offered  
•    Knowledge of company policies and procedures  
•    Knowledge of 5 star standards and adheres to them in every aspect of operation
•    Familiar with Colorado liquor laws does not serve intoxicated guests or minors
•    Understanding on how to assist customers and meet their needs effectively  
•    Ability to prioritize tasks and manage time effectively  
•    Ability to do basic problem-solving  
•    Proficiency in communicating clearly both verbally and in writing to team members and customers