Position Title

Revenue Cycle Strategic Vendor Partner

Days - Full Time

Southlake Campus

Position Summary / Career Interest:

The Revenue Cycle Strategic Vendor Partner is responsible for supporting our end-to-end strategy for revenue cycle technology vendors—ensuring equity and consistency across markets, maximizing the value of our Epic ecosystem, and driving measurable operational outcomes.
This role will maintain the roadmap for vendor-enabled capabilities (workflows, automations, data integrations, AI-enabled tools), align technology decisions with Epic recommended practices, and lead periodic evaluations of whether to expand, reduce, insource, or outsource services. Includes oversight of contracts and performance, maintains tight alignment with vendor account teams, and ensures we use available technology to its highest degree.

Responsibilities and Essential Job Functions

• Facilitate and maintain a multi-year revenue cycle vendor roadmap in collaboration with revenue cycle leadership, ensuring alignment with system priorities, Epic capabilities, and market trends.
• Coordinate vendor governance routines (steering committees, QBRs, roadmap reviews) and establish decision criteria for insourcing vs. outsourcing and expansion vs. rationalization.
• Maintain a vendor catalog of tools, integrations, and market usage; identify gaps, redundancies, and consolidation opportunities with input from supporting teams.
• Promote adoption of high-value features (automation, AI, analytics, digital engagement) and retire low-value or non-standard tools in partnership with stakeholders.
• Partner with cross-functional teams to define KPIs and SLAs for vendor performance; develop dashboards for visibility into outcomes.
• Monitor performance across markets to ensure equitable access and consistent standards while accommodating local needs.
• Lead vendor reviews to determine expansion, maintenance, reduction, or replacement based on impact and total cost of ownership.
• Support vendor selection through RFI/RFP processes and business case development.
• Maintain a vendor risk register and oversee remediation plans and timelines.
• Serve as strategic liaison for vendor account teams, facilitating roadmap alignment, escalations, and innovation pilots.
• Collaborate with Revenue Cycle, Finance, HITS, Compliance, and Market Operations to prioritize initiatives, sequence deployments, and ensure effective change management.
• Communicate decisions and timelines clearly to executive sponsors and market stakeholders.
• Lead benefits realization with pre/post measurement and financial validation.
• Stay informed on industry trends, payer policy changes, Epic updates, and vendor innovations; translate insights into actionable opportunities.
• Hybrid (on-site and remote); must reside in the Kansas City metro area. Occasional travel to market sites and vendor meetings. Less than 15%.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelors Degree in Business, Health Information Management, Health Administration, Information Systems, or a related field of study from an accredited college or university.
• 5 or more years of revenue cycle experience in healthcare provider settings (academic health system or integrated delivery network preferred).
• 5 or more years of demonstrated vendor or relationship management experience (strategy, contracting, performance management, and governance).
• 5 or more years of technical proficiency with Epic Revenue Cycle concepts and workflows; ability to collaborate with technical teams on integrations (APIs, HL7, FHIR) and data/reporting.
• 5 or more years of strong analytical and financial acumen (building business cases, KPI dashboards, and ROI analyses).
• 5 or more years of excellent communication, facilitation, and stakeholder management skills.

Preferred Education and Experience

• 8 or more years of experience with Epic-specific programs (Foundation/System Pulse, App Orchard) and revenue cycle modules (HB, PB, Claim Edit/Workqueue optimization, MyChart financial workflows).
• 8 or more years of background in payer connectivity, denial management solutions, RPA/AI in revenue cycle, and digital patient financial engagement platforms.
• 8 or more years of familiarity with HIPAA, SOC 2, HITRUST, data protectio