Cash Application Specialist II

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to provide their very best work. Today, we provide a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes. 

The Cash Application Specialist - Unapplied Cash is an integral member of the FinOps team at Smartsheet. General responsibilities include the daily processing of customer payments, cash applications, and bank reconciliations. Additionally, the Cash Application Specialist is responsible for resolving unapplied and unidentified customer payments that require additional research. These activities include working directly with the Bank, and Customers to troubleshoot and resolve payment discrepancies. 

You will report to our Cash Applications Supervisor located in Costa Rica, and the role is remote-eligible.  The cash application team includes teammates in both Costa Rica and the US.

You Will:

• Specialize in resolving and posting all ”Unidentified Customer Payments”. Research payments using  Bank Portals, Remittance Advice or Bank contacts  to obtain the correct client account. 
• Responsible for posting “Unapplied Payments” to the correct invoice(s). Perform client outreach to obtain remittance advice, or confirmation of invoice(s) to apply payment to. 
• Use appropriate communication techniques and the unapplied cash procedure to ensure payments are applied within 24 hours. 
• Perform client outreach to secure client bank details for refunds utilizing RPA and Salesforce. 
• Process requests for Journal Entries to enter debit and credits as needed for moving monies between customer accounts. 
• Escalate critical unapplied issues (based on dollar value and client type).
• Collaborate internally and externally to resolve complex cash application discrepancies. 
• Report Unapplied Cash Activities to the FinOps team and the Director of FinOps. 
• Work closely with the Bank and AR Analyst to ensure accurate posting of unapplied payments. Forward copies of incorrect payments to AR Representative. 
• Assist with the development and maintenance of policy and procedure.
• Ensure daily cash receipts are applied to customer accounts accurately and timely.
• Process and post customer payments, including lockbox feeds, ACH, Wires, and Bank Deposits.
• Perform daily bank reconciliations to balance and close cash batches.
• Assist with month-end closing tasks.

You Have:

• 3+ years of accounts receivable, cash applications, billing, or collections experience.
• Understanding of basic accounting principles.
• Reporting Skills creating, monitoring and analysis.
• Prior NetSuite, Celigo, and Deduction Management software experience is preferred.
• Strong sense of ownership and accountability 
• Excellent business etiquette and verbal, written, and interpersonal skills.
• Strong organizational skills and attention to detail.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives an