Operations Supervisor

Job DetailsJob Location: Long Island City - Long Island City, NY 11101Position Type: Full-Time ExemptSalary Range: $70,000.00 - $75,000.00 Salary/yearTitle:                           Community Operations Supervisor

Unit:                           MOCJ – Post Release Services (RISE)

Reports to:                 Director, Jail/Community-Based Services

Status:                         Full Time; Regular; Exempt

Salary Range:            $70,000 to $75,000 annually     

Location:                    Long Island City and NYC Jails

Days/Hours:               35 hours a week, (various shifts)

 

 

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

 

Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year.. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens.

 

 

Position Summary:

Under the supervision of the Director, Jail/Community-Based Services, the Community Operations Supervisor (COS) provides guidance and supervision to the team of Transition Coordinators based on “best practices.” The Community Operations Supervisor helps to ensure the implementation of quality services to clients, the accurate collection and assessment of data and submission of quality reports, and provides administrative support for the unit.

 

 

Core Competencies:

 

Mission and Fit: Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.

 


Participant Centered: The Community Operations Supervisor (COS) will prioritize the well-being and successful reintegration of incarcerated individuals into society. This includes actively engaging with and supporting them throughout their time in custody and upon release. The COS will prioritize and foster a culture of respect, communication and mutual support to empower staff and incarcerated individuals.

 

Collaboration: The COS should be comfortable collaborating with staff at all levels (senior staff and peers) within RISE, Education and Employment Services, and other department areas to understand complex problems and create solutions to reduce barriers to housing. This individual will build and maintain positive relationships with external providers, engage in interagency cooperation and achieve shared goals and objectives. The COS should be comfortable leading group conversations and facilitating meetings. The COS should be able to prioritize effectively as new projects come up and communicate project progress routinely.

 

Leadership & People Management: The COS will inspire and guide staff and participants, provide constructive feedback, and foster a strong professional culture. The COS will effectively assign tasks, ensure clear ownership, and support accountability. The COS will communicate clearly and empathetically, practicing active listening and building strong rapport. The COS will handle disputes fairly, efficiently, and with professionalism.

 

Essential Duties and Responsibilities: 




Provide administrative support, training, supervision and programma