Clinic/Practice Assistant, Family Medicine

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

We are located at 100 Cummings Center, Beverly, MA. As a Family Medicine office, we provide physical examinations, routine health screenings, and preventative care for all ages, from infants through adults.

 

Job Summary

We are seeking a part-time Clinic/Practice Assistant to join our team! This 30-hour per week role runs Monday through Friday, 10:15am. to 5:15pm. The ideal candidate is a team player who thrives in a collaborative environment, and healthcare administration experience is a plus.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.

Does this position require Patient Care? No

Essential Functions:
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones, assist callers with routine inquiries, and schedule appointments.
-File materials in patient folders and print appointment schedules.
-Process patient billing forms and scan documents to patient medical records/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute unit mail or faxes.
-Type forms, records, schedules, memos, etc., as directed.
-May be required to accept co-payments.
-Handles, screens, and/or takes messages related to prior authorizations,
provider questions, prescription refills, and test results.
-Acts as "Super User" for scheduling, registration, and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Dedicated to administrative support, our clinic/practice assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in an outpatient setting!

 

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Certified Medical Administrative Assistant [CMAA] preferred

Experience
office experience 2-3 years required

Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate