Director-Patient Experience Cullman Institute - Mount Sinai Hospital -Full-Time-Days

Director-Patient Experience Cullman Institute - Mount Sinai Hosptial -Full-Time-Days 

Seeking a transformational leader that will provide leadership, guidance, and will monitor targeted patient experience improvement initiatives within the assigned areas of focus. Collaborates with Talent Development leaders to develop patient experience training programs that support the achievement and sustainability of patient experience goals at The Mount Sinai Hospital. Collaborates with administrative, nursing and physician leaders to implement healthcare communication skills training and educational programs that enhance the patient experience. Reports to both the Vice President of Patient Experience for the Mount Sinai Health System and the Chief Medical Officer of the Mount Sinai Hospital.

• Serves as a change agent within the organization
• Utilizes patient experience feedback from a variety of sources including patient experience surveys and comments, focus groups, complaints, leader rounding, direct observation, and perspectives from senior leaders, managers, and frontline staff to develop recommendations for key initiatives.
• Designs and chairs Patient Experience Committee meetings at the overall hospital level and service line level, where appropriate, to drive Patient Experience outcomes
• Functions as resource/content expert for hospital leaders and department managers; identifies and shares evidence-based patient experience improvement best practices.
• Effectively interprets and explains patient experience as well as workforce engagement data to internal customers.
• Coordinates deployment of patient experience improvement programs; provides status reports of training programs to VP, CMO and stakeholders.
• Serves as a content expert for best practices that contribute to providing an exceptional Patient Experience throughout the hospital.
• Communicates and manages improvement with a positive and supportive approach.
• Works collaboratively with System Patient Experience teams along with key stakeholders to develop action plans and execute department and/or service line specific tactics specific.

• Master’s degree in Healthcare Administration, Business Administration, Social Work or related field preferred.
• Three to five years of healthcare or other type of leadership experience with demonstrated success managing teams, developing and managing projects, and implementing patient experience improvement initiatives in complex environment.
• Possesses outstanding ability to forge relationship and partner with key stakeholders such as Nursing, Providers, Operations and Support Service colleagues, to drive experience outcomes
• Strong verbal, written, and presentation skills, including the ability to deliver persuasive presentation to various audiences.

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $112,827.37 - $187,000.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 194 - Cullman Institute - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt th