Customer Service Representative

What you will do:

• Transaction Processing

  • Performs routine teller transactions and works directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.

  • Works quickly to service customers waiting in line but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines.

  • Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.

  • Assists at other branches as needed.
    Customer Services & Sales

  • Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries accurately, promptly, and efficiently.

  • Identifies additional customer needs and make recommendations through proactive conversations with customers. Defines features and benefits or products and services, as well as providing customers with information on rates, services charges, fees, and restrictions and other related information.

  • Educates customers on banking technology, such as mobile and online banking.
    Cash Handling & Security

  • Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift.

  • Reviews customer transactions for red flags and fraudulent items. Maintains an awareness of criminal scams used against banking customers. Refers customers to Branch Management and the proper departments for issues that cannot be resolved at the teller line.

  • Assists in the opening and closing of the branch, following established security procedures.
    Administrative & Compliance Tasks

  • Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.

  • As requested, assists with branch audit functions.

  • Completes required compliance by assigned due dates.

  • Travel 0-10%.

Who you are:

• High School or GED required.

• 1 year minimum Customer Service Experience required.

• 1 year minimum Cash Handling Experience in Customer Facing Role.

• 1 year minimum Experience in a Banking Environment with Basic Knowledge of Bank Deposit Products and Services preferred.

• Excellent interpersonal skills and customer service.

• Ability to work independently and collaborate effectively as a team member.

• Ability to make decisions using information available.

• Excellent interpersonal skills, attention to detail, and customer service.

• Basic knowledge of Bank deposit products and services.

• Ability to understand client loan requests and make appropriate referrals.

• Ability to understand client requests for additional services and make appropriate referrals.

• Ability to make clients aware of additional products and services and make appropriate referrals.

• Knowledge of applicable Bank policies and procedures.

ADA Requirements:

• The physical dema