Sr Director Strategic Alliances

Job Title:

Sr Director Strategic Alliances

Job Description

At Concentrix we’re helping the world’s most customer-obsessed brands—and many of our largest clients—reimagine everything CX. Our teams are experienced, dynamic, and collaborative with a passion for how technology is transforming the world. 

Sr. Director, Global Partnerships
Are you a seasoned alliance leader with a background in CCaaS? The Concentrix team is seeking a Sr. Director of Global Partnerships to support our growing CCaaS practice. This role will help to shape and drive go-to-market strategies, craft differentiated offerings and sales plays, manage and oversee strategic business planning, and create and nurture strong connections across the CCaaS partner ecosystem. The ideal candidate has experience partnering closely with channel account executives, familiarity with CCaaS solutions and loves building meaningful, mutually beneficial relationships.

What You’ll Do

• Work with the Managing Director of Global Partnerships to further CCaaS related business planning and help achieve achieve/exceed annual sales targets through new client wins and organic account growth
• Work closely with CCaaS partners’ leadership and account executives to drive awareness of Concentrix  services
• Work closely with Concentrix leadership and other stakeholders to drive awareness of CCaaS solutions
• Engage with our national account teams and interact with customers, prospects, and partners directly
• Develop and manage key relationships across the CCaaS partnership ecosystem to identify new business opportunities and provide proper communication on account activity
• Work with cross-functional teams to develop business strategies for lead generation and joint marketing opportunities
• Methodically manage accurate tracking/reporting of leads, sales pipeline and alliance related goals and objectives

Qualifications

• 5+ years of partner alliance, services sales or professional consulting experience
• Understanding of the CCaaS ecosysten
• Experience selling or providing professional consulting services in the CCaaS space
• Ability to establish and grow relationships across CNX’s CCaaS partners
• Experience working directly with senior executives
• Strong verbal, written communication, listening skills and interpersonal skills
• Excellent collaboration and team-building skills
• Ability to travel to client sites where/when needed

Location:

USA-SANFRAN-WFH

Language Requirements:

Time Type:

Full time

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​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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