Senior Renewal Representative

Location: Texas Remote, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Remote- USA

Thales is hiring an experience Senior Renewals Representative that will lead with ambition and determination, ensuring customer relationships remain strong and fruitful. You will be an integral part of a team, driving world-class renewals processes and setting the standard for excellence in customer success.

Key Areas of Responsibility

• Lead the strategic approach to account renewals, identifying growth opportunities within the existing customer base.

• Play a pivotal and proactive role in managing the Renewals team's pipeline, ensuring a smooth renewal process and optimizing customer experiences.

• Utilize your seasoned negotiation skills to engage with customers, particularly at the senior executive level, retaining their dedication to our services.

• Mentor junior team members, sharing your expertise and contributing to the overall success of the renewals team.

• Innovate processes and strategies

• Coordinate and contribute to the development of critical revenue-retention strategies, collaborating with cross-functional teams to improve customer success.

• Serve as an ambassador of the brand, demonstrating leadership in crafting top-tier customer experiences.

Minimum Requirements

• Bachelor’s degree in Business or Marketing or another related field of study or equivalent work experience

• 5+ years of experience in Renewals, Sales, Operations, or Account Management.

• Ability to work independently with minimal supervision and manage distractions effectively

• Strong organizational and time management skills with proven ability to effectively juggle competing priorities

• Strong verbal and written communication skills

• Demonstrated ability to work with a sense of urgency

• Strong Attention to detail

• Demonstrated ability to establish strong internal and external working relationships

• Basic proficiency with Clari and/or SFDC (or other CRM system)

• Willing to travel to customer meetings and other internal cross functional meetings. Travel would be considered less than 5% of time

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

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This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers).

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variabl