The Company

Cape was founded in early 2022 by Palantir and Anduril alums with deep expertise in privacy and national security. While running Palantir’s US national security business, our CEO became passionate about privacy and security on mobile devices. Our mission is to be a force for good in global wireless.

At Cape, we are not just another cellular service provider; we are the architects of a privacy-centric movement that starts with the devices in your pocket. We are building a cellular network that helps citizens, including those responsible for our nation’s security, regain control of their own data.

We believe that where we are, where we go, and whom we are with are among our most personal information and should be kept private. Privacy is not something you achieve by limiting yourself or by doing less, it is a set of features to be built so you can do more. We have raised money from Andreessen Horowitz and other top-tier VCs, and are excited to grow the team.

The Team

We are relentless builders, constantly pushing the boundaries of what's possible and bringing to life ideas that have never before existed. Innovation is at the core of everything we do. At Cape, we trust our team to deliver greatness and empower them to make a profound impact. As a member of our team, you will collaborate seamlessly with our diverse group of talented engineers and other team members, enjoying dynamic interactions with colleagues from across the organization.

The Role

Cape is looking for a Telco Product Manager. You’ll apply first principles thinking to reimagine perhaps the largest tech sector at the global level—telecom. Telecom was the original social media network, down to collecting and selling vast amounts of customer data.

You’ll need the project management skills to build premium Voice, Messaging and Wireless Data products and services, with a complex array of vendors and technologies, as well as the vision and insight to build new solutions that meet the needs of sophisticated customers and everyday consumers. 

This role reports to the Head of Consumer and will be responsible for designing, implementing and  managing our voice, messaging, and data products for wireless customers. 

Here are some ways you’ll make an impact:

• Build, launch and manage high-performing, high quality voice services on 4G, 5G, and WiFi networks.

• Build, launch and manage high-performing, high quality Data services on 4G, 5G, and WiFi networks.

• Build, launch and manage high-performing, high quality Messaging and Value added services such as voice mail and spam control  on 4G, 5G, and WiFi networks.

• Support the launch the first privacy and security-focused telco

• Achieve industry-leading NPS

• Solve hard, novel problems—like how to optimize voice and messaging products and mitigate fraud without tracking or identifying users

• Hack growth with viral features and/or by integrating with key partners and channels

• Establish tools, platforms, and processes that makes research and insight easy and fast in support of Agile development

• Produce a unified product roadmap that covers both B2C and institutional customers, balancing priorities and identifying synergies as appropriate

Are you the candidate we are looking for?

• At least 6 years prior wireless voice, messaging, and product management experience

• Working knowledge and experience with the implementation of Internet Multimedia Subsystem (IMS), Voice over LTE (VoLTE), WiFi Calling, Voice Over New Radio (VoNR), Short Message Service Center(SMSC) Configurations, Features, and standards, Multimedia Message Center (MMSC) Configurations, Features, and standards. 

• Strategic thinking, particularly the ability to prioritize in a structured way, using principles and frameworks

• Ninja-level project and stakeholder management 

• Strong written and verbal communication—this is the corollary of good stakeholder management; you have to be a great communicator

• Intellectual curiosity and creativity—how can new technologies (AI, Web3, etc.) help us refashion telco service?

• Prior experience in B2B and/or B2C research, both quantitative and qualitative

• Experience and interest, either professional or personal, in privacy, cybersecurity, and/or telecom is a plus

• Management skills and experience coaching others, including prior experience managing direct reports

• Technical knowledge and proficiency is a plus

Competencies 

• Strategic thinking: you are particularly sharp on distinguishing the critica