Field Service Technician II

<div class="content-intro"><div class="base-markdown"> <p>At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.</p> </div></div><h3>PURPOSE OF POSITION:</h3> <p>The purpose of the Field Service Technician Level II role is to is to perform start-up,&nbsp;<br>commissioning, installation, testing, troubleshooting, and service support for IEM equipment.&nbsp;<br>This position requires strong diagnostic skills, sound judgment, and the ability to resolve&nbsp;<br>moderately complex technical issues with minimal supervision. The Field Service Technician&nbsp;<br>Level II serves as a trusted customer contact in the field and may assist with providing&nbsp;<br>guidance, support, and on-the-job training to entry-level technicians.&nbsp;</p> <h3>SUPERVISORY RESPONSIBILITIES:</h3> <p>This position has no supervisory responsibilities.</p> <h3>ESSENTIAL FUNCTIONS:</h3> <ul> <li>Independently perform start-up, commissioning, testing, troubleshooting, service, and repair&nbsp;<br>of IEM equipment, including switchboards, control panels, and power products. &nbsp;</li> <li>Install and modify electrical or mechanical components and subassemblies, which may&nbsp;<br>include panelboard interiors, circuit breakers, bus bar, subpanels, control components,&nbsp;<br>power cabling, and control wiring. &nbsp;</li> <li>Attend project meetings and support coordination with contractors, clients, Project&nbsp;<br>Managers, and internal IEM teams. &nbsp;</li> <li>Analyze system failures, identify root causes, and determine appropriate corrective actions&nbsp;<br>for moderately complex technical issues. &nbsp;</li> <li>Troubleshoot electrical circuits, control wiring, and networking equipment. &nbsp;</li> <li>Coordinate with Project Managers, manufacturing facilities, engineering, or other internal&nbsp;<br>support teams to resolve product, commissioning, or customer-reported issues in the field. &nbsp;</li> <li>Accurately document service activities, root cause analysis, corrective actions, parts usage,&nbsp;<br>open items, and follow-up requirements. &nbsp;</li> <li>Assist with training, mentoring, shadowing, or on-the-job support for Level I technicians, as&nbsp;<br>needed.&nbsp;</li> <li>Perform other d