VP of Enterprise Technology and Business Operations

OVERVIEW

As the Vice President of Enterprise Technology & Business Operations, you will be an integral member of the Customer Experience and Operations (CXO) leadership team and responsible for leading enterprise technology, business applications, teammate productivity, AI enablement, and shared business services that empower teammates, simplify operations, and accelerate business outcomes across AvidXchange. This role reports to the COO. This position is responsible for the strategy, execution, and continuous improvement of multiple functions supporting internal teammates and operational partners, including Service Delivery, IT Service Management, Asset Management, Enterprise Business Applications, Teammate Productivity and Collaboration Tools, Internal AI Capabilities, and Operational Vendor Management. The Vice President of IT Operations will serve as a trusted business partner across the organization and work closely with Technology, Operations, Finance, Legal, Procurement, Product, Engineering, and other business leaders to deliver reliable services, improve business processes, and drive operational efficiencies. This leader will be responsible for developing organizational strategy, establishing operational metrics, managing budgets, overseeing service delivery models, and building high-performing teams that support the evolving needs of the business. The role leads multiple leaders and oversees a blended service delivery model consisting of internal teammates, managed service partners, contractors, and strategic operational vendors.

What You'll Do:

Service Delivery and IT Operations

• Oversee enterprise service delivery functions, including Service Desk operations, Incident Management, Problem Management, Change Management, and Asset Management.

• Govern Key Performance Indicators and operational metrics to drive visibility, accountability, and continuous improvement across service delivery functions.

• Ensure fast, accurate, and reliable delivery of technology services to teammates.

• Monitor and maintain service management processes and operational disciplines to support business needs.

• Provide leadership and oversight for service delivery models that leverage both internal teams and managed service partners.

• Partner with functional leaders to monitor service performance, operational outcomes, and service-level expectations across internal and external delivery teams.

• Evaluate opportunities to optimize service delivery models and sourcing strategies to support business needs, scalability, and operational efficiency.

• Lead strategic capacity planning to support organizational growth and evolving teammate needs.

• Oversee hardware, software, and technology asset lifecycle management programs.

 

Business Applications and Productivity Solutions

• Own the enterprise applications roadmap spanning CRM, HRIS, collaboration tools, workflow platforms, and shared business systems, driving standardization, simplification, and business process transformation.

• Partner with business leaders to identify opportunities to improve workflows, automate processes, and increase operational efficiency.

• Drive the adoption and effectiveness of teammate productivity tools and internal technology solutions.

• Oversee internal application development resources and external partners supporting business functions and operational teams.

• Provide governance and strategic oversight of contractor and third-party resources supporting application delivery.

• Identify and execute technology and business process improvements related to applications, systems, and implementations.

• Evaluate evolving business needs and recommend delivery models that balance internal capabilities and external partnerships.

 

AI and Innovation

• Serve as a champion for enterprise AI adoption, identifying, prioritizing, and scaling AI use cases that improve productivity, automate workflows, accelerate decision-making, and transform business operations.

• Establish governance and best practices for responsible AI usage, ensuring security, compliance, transparency, and measurable business outcomes.

• Partner with business leaders to embed AI capabilities into enterprise workflows, teammate experiences, and shared services functions.

 

Strategic Vendor & Partner Management

• Provide executive leadership and strategic oversight for operational vendor management functions supporting business operations.

• Ensure third-party partnerships align with business objectives, service expectations, and operational priorities.

• Support the governance and performance management of strategic business process outsourcing relat