Field Nurse Case Manager

Providing quality service and accurate results supports Ascential Care Partner’s primary mission as a trusted adviser to our clients. As a Field Nurse Case Manager (full, or hybrid), you will be working in a fast-growing company and

work environment. Your valuable role requires working closely with treating physicians/providers, employers, claim representatives, legal representatives, and the injured/ disabled person to create and implement safe and effective Return to Work plans, and facilitate appropriate and cost-effective medical services to achieve maximum medical improvement and recovery. As a member of our team, you will continue to reinforce Ascential’s mission of being a market leader and collaborative partner to current and prospective customers and partners.

Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Case Management & Application of Knowledge:

• Demonstrate and apply knowledge of case management standards, injuries, medications, treatment options, and job duties to advise on and implement treatment plans

• Adhere to ethical guidelines and best practice standards, ensuring quality of care.

Collaboration & Communication:

• Collaborate in-person, telephonically and in writing with claims representatives, employer when applicable, and healthcare providers to achieve optimal return to work and claim outcomes

• Facilitate in-person, telephonic and written communication and coordination with appropriate parties

• Maintain regular, frequent in-person, telephonic and written contact with patients throughout the claim assignment

• Involve patients in decision-making and encourage their appropriate use of healthcare services to maximize health outcomes and maintain cost-effectiveness.

Patient-Centered Care & Advocacy:

• Assess patient needs, provide support and advocacy, promote self-advocacy and self-determination

• Assist in safe transitioning of care, and resolve problems using multidisciplinary strategies, always prioritizing patient needs.

Documentation & Confidentiality:

• Maintain accurate documentation of case management services in client records

• Uphold patient confidentiality and adhere to HIPAA standards.

Quality Assurance:

• Ensure quality of care by adhering to standards, measuring outcomes, making necessary adjustments, and following ethical guidelines.

• Reflect the company’s philosophy by demonstrating ardent customer service-related results.

Professional Development:

• Maintain professional and industry knowledge through continuous learning, networking, and participation in professional activities.

• Maintain state license(s) and certifications required for this role.

Workload Management:

• Manage assigned workload independently, prioritizing cases, evaluating progress, and modifying goals to improve treatment effectiveness and claim outcomes.

• Physically attend appointments and visit hospital or facility locations as required to fulfill and complete assignments and tasks.

• Perform other duties as assigned

Skills/Qualifications:

Credentials:

• Current, active, and unrestricted RN license in the assigned location’s state or as otherwise required for a hybrid role

• Certified Case Manager (CCM) Required

• Certified Rehabilitation Registered Nurse (CRRN) Required

Experience:

• Two or more years’ full-time work providing direct clinical care

• Experience in worker's comp case management, occupational nursing, or related field preferred

Education:

• Associate degree or bachelor’s degree in nursing

Required Skills:

• Able to think critically and strategically to accomplish case goals

• Excellent interpersonal skills, and customer service focused

• Assertive and proactive in approach and communications

• Maintains confidence and tact in difficult discussions and collaborations to achieve positive outcomes

• Possesses strong organizational, task prioritization, and delegation skills

• Demonstrates technical proficiency in Microsoft Office products and ability to learn new software

• Ability to maintain accurate records, prepare reports, correct English usage, and maintain confidentiality

• Ability to construct grammatically correct reports using standard medical te