Senior Process Improvement Engineer

Overview

At Houston Methodist, the Senior Process Improvement Engineer position is a central member of the Operations and Process Improvement team and plays a key role with strategy execution, continuous performance improvement efforts, and other transformational initiatives, utilizing strategy execution to translate the strategic plan, top level improvement priorities and vision into specific goals and action plans, linking lean initiatives to business KPIs. In addition to performing the duties of the Process Improvement Engineer, this Sr position serves as a coach to local process improvement engineers, hospital unit management and departmental process coaches on A3 problem solving, potential kaizen events, value stream mapping, strategy deployment, and daily management. The Senior Process Improvement Engineer position will coordinate with hospital leadership, directors, managers, physicians, and staff according to business needs and priorities, focusing on high-priority hospital initiatives and targets around finance, access, quality, efficiency and other operational metrics. This position will act as a change agent, transforming leadership behaviors, facilitating process and performance improvement activities throughout the hospital, and serve as an expert on measurement and analysis methods. The Senior Process Improvement Engineer position will collaborate with the System Process Engineering team to develop and adopt best practices/processes. This position develops, provides, and conducts hospital-wide training related to the Houston Methodist Business System and collaborates with the System Process Engineering team to develop and adopt best practices/processes and trainings.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Provides Houston Methodist Business System process improvement and tool training throughout the hospital. Organizes multidisciplinary groups that work collaboratively to solve problems, improve processes, and integrate services with other departments. Develops effective communication methods to keep staff and others informed about the hospital and department's improvement/(re)design activities.

• Coaches hospital leadership, process owners, directors/managers, and staff in the use of all Houston Methodist Business System elements and leader standard work. Acts as a coach to local process improvement engineers, hospital unit management and departmental process coaches on A3 problem solving, potential kaizen events, value stream mapping, strategy deployment, and daily management.

• Models for staff, at all times, effective verbal, non-verbal and written communication. Initiates contributions towards improvement of department scores for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Develops, provides, and conducts hospital-wide training related to the Houston Methodist Business System and collaborates with the System Process Engineering team to develop and adopt best practices/processes and trainings. Instills a problem-solving and continuous improvement culture across the hospital consistent with our shared governance principles and the constant pursuit of high process reliability.

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