Hospitality Tech Senior

Job Summary
Team members working in this role will need to display the flexibility to work in two or more work locations and in two or more department roles as assigned by leadership. Department roles included in this job description are Environmental Services Tech, Nutrition Services Tech, Patient Transport, and Supply Chain Material Coordinator and Receptionist. Position to be defined by the department as needed. Based on the assignment, individual must meet the specific requirements of the job profile they are fulfilling. These Team members maintain shift accountability for support services team member job duties in a cost effective and efficient manner and provides training to new and existing Support Services staff on the department procedures and expectations, and all departmental quality, safety, and customer service standards and expectations.

Essential Functions

• Work as a team member helping others to contribute to the overall success of Corewell Health. Refer to the job profile of the duties being performed.
• Communicates effectively with all hospital staff, visitors, patients/residents to ensure the highest level of customer service and care for our patients/residents, including greeting and assisting in hospital navigation. This position is part of the patient care team and will create a positive impact on the patient's experience by providing a safe, clean, and visually appealing environment.
• Completes special projects as assigned, with specific direction.
• Provides training and ongoing instruction to new and existing Support Services staff.
• Acts as team lead during uplines absence and reports work-related issues to upline.
• Assigns, coordinates, inspects employee work assignments, and completes quality assurance inspections.
• Ensure that services are provided in accordance with state and federal regulations, accreditation and compliance requirements, and organizational policy.
• Navigate between campus locations to support needed operations

Qualifications

• Required High School Diploma or equivalent
• 1 year of relevant experience Customer service and/or other related experience Preferred
• 6 months of relevant experience Included job profile tasks and/or other related experience Required
• 6 months of relevant experience Leadership Experience Preferred
• CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport 90 Days preferred Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport 90 Days preferred
• CRT-Health Care Environmental Services Technician (CHEST) - AHE Association for the Healthcare Environment Environmental Services 1 Year preferred
• CRT-ServSafe Manager - NRA National Restaurant Association Nutrition Services 90 Days preferred
• CRT-ServSafe Allergen - NRA National Restaurant Association Nutrition Services 90 Days preferred
• CRT-ServSafe Handler - NRA National Restaurant Association Nutrition Services 90 Days preferred

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Occasionally up to 50 lbs
• Waist to Waist > 5 lbs: Occasionally up to 50 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 35 lbs
• Waist to Overhead > 5 lbs: Seldom up to 25 lbs
• Bilateral Carry > 5 lbs: Seldom up to 55 lbs
• Unilateral Carry > 5 lbs: Occasionally up to 30 lbs
• Pushing Force > 5 lbs: Occasionally up to 40 lbs
• Pulling Force > 5 lbs: Frequently up to 35 lbs
• Sitting: Seldom
• Standing: Frequently
• Walking: Frequently
• Forward Bend - Standing: Occasionally
• Forward Bend - Sitting: Seldom
• Trunk Rotation - Standing: Occasionally
• Trunk Rotation - Sitting: Occasionally
• Squat: Occasionally
• Supine Lying: Seldom
• Stair Climbing: Seldom
• Ladder Climbing: Seldom
• Crawling / Kneeling: Seldom
• Driving: Seldom
• Reach - Above Shoulder: Occasionally
• Reach - at Shoulder or Below: Frequently
• Handling: Frequently
• Forceful Grip > 5 lbs: Frequently
• Forceful Pinch > 2 lbs: Frequently
• Finger/Hand Dexterity: Frequently

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth reti